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Showing 1 open source project for "agent assistant"

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    amazon-connect-wisdomjs

    amazon-connect-wisdomjs

    Gives you the power to build your own Wisdom widget

    Amazon Connect Wisdom, a feature of Amazon Connect, delivers agents the information they need, reducing the time spent searching for answers. Today, knowledge articles, wikis, and FAQs are spread across separate repositories. Agents lose a lot of time trying to navigate all those different sources of information, and in the meantime, the customer waits for an answer. Amazon Connect Wisdom connects relevant knowledge repositories with built-in connectors for third-party applications like...
    Downloads: 0 This Week
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