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Amazon Connect Wisdom, a feature of Amazon Connect, delivers agents the information they need, reducing the time spent searching for answers. Today, knowledge articles, wikis, and FAQs are spread across separate repositories. Agents lose a lot of time trying to navigate all those different sources of information, and in the meantime, the customer waits for an answer. Amazon Connect Wisdom connects relevant knowledge repositories with built-in connectors for third-party applications like...

An open source developer tool for building chat bots, apps and custom integrations for major messaging platforms. Part of the Microsoft Bot Framework. We love bots, and want to make them easy and fun to build! Include Botkit into your Node application and boot up a controller that will define your bot's behaviors. In this case, we're setting up a bot to use with the Bot Framework Emulator. Tell the bot to listen for users saying "hello," and use `bot.reply` to send an immediate response....

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