Search Results for "speech processing"
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Showing 1 open source project for "speech processing"
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amazon-connect-wisdomjs
Gives you the power to build your own Wisdom widget
...Amazon Connect Wisdom connects relevant knowledge repositories with built-in connectors for third-party applications like Salesforce and ServiceNow, as well as internal wikis, FAQ stores, and file shares. With Wisdom, agents can search across connected repositories to find answers and quickly resolve customer issues. In addition, Wisdom uses real-time speech analytics and natural language processing (NLP) from Contact Lens for Amazon Connect to detect customer issues during calls, and then provide agents with recommendations and answers. Wisdom provides faster issue resolution and improved customer satisfaction.
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