Search Results for "answer"

...Today, knowledge articles, wikis, and FAQs are spread across separate repositories. Agents lose a lot of time trying to navigate all those different sources of information, and in the meantime, the customer waits for an answer. Amazon Connect Wisdom connects relevant knowledge repositories with built-in connectors for third-party applications like Salesforce and ServiceNow, as well as internal wikis, FAQ stores, and file shares. With Wisdom, agents can search across connected repositories to find answers and quickly resolve customer issues. In addition, Wisdom uses real-time speech analytics and natural language processing (NLP) from Contact Lens for Amazon Connect to detect customer issues during calls, and then provide agents with recommendations and answers. ...

This repository provides pre-configured Packer templates for automating the build of Windows virtual machine images (Vagrant “boxes”) for VMWare Fusion and VirtualBox. Originally based on VeeWee, it automates unattended Windows installation, provisioning, and packaging, streamlining the creation of reusable dev/test environments.

This tool identifies expected answer types (EAT) of natural language questions. The EAT is an automatically assigned semantic label (e.g. “PERSON”, “LOCATION”, etc) which is used by the system to reduce the search space of candidate answer.