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    amazon-connect-wisdomjs

    amazon-connect-wisdomjs

    Gives you the power to build your own Wisdom widget

    ...With Wisdom, agents can search across connected repositories to find answers and quickly resolve customer issues. In addition, Wisdom uses real-time speech analytics and natural language processing (NLP) from Contact Lens for Amazon Connect to detect customer issues during calls, and then provide agents with recommendations and answers. Wisdom provides faster issue resolution and improved customer satisfaction.
    Downloads: 0 This Week
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