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Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

eloomi combines Learning Management (LMS), Onboarding, Authoring, and continuous Performance Management tools in a cloud-based solution. It allows companies to optimize skill training, onboarding and employee development with strong user experience to enhance productivity and employee satisfaction. As a white label solution, the platform can be customized to mirror a company's branding and logo.