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Showing 71 open source projects for "customer"
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1
Chatwoot
Open-source customer engagement suite, an alternative to Intercom
If you have questions, are confused, or just want to understand our product better, we've got your back. Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc. Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile. Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support. ... -
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OpenAI CS Agents Demo
Demo of a customer service use case implemented with the OpenAI Agents
This repository is a customer service agent demo built using the OpenAI Agents SDK to showcase how to build a production-style conversational assistant for use cases like airline customer support. It consists of two major parts: a Python backend that orchestrates agent logic (tool calls, handoffs, memory, routing) and a Next.js UI for chat interaction and visualizing agent state. -
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Live helper chat
Live support for your website. Featuring web and mobile apps
...It supports a wide range of communication channels, including web chat widgets, email, and integrations with messaging platforms such as Facebook Messenger, Telegram, and WhatsApp. Advanced features such as chat automation, bots, proactive invitations, and analytics help businesses optimize customer engagement and response efficiency. -
4
amazon-connect-wisdomjs
Gives you the power to build your own Wisdom widget
...In addition, Wisdom uses real-time speech analytics and natural language processing (NLP) from Contact Lens for Amazon Connect to detect customer issues during calls, and then provide agents with recommendations and answers. Wisdom provides faster issue resolution and improved customer satisfaction. -
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ONNX Runtime
ONNX Runtime: cross-platform, high performance ML inferencing
ONNX Runtime is a cross-platform inference and training machine-learning accelerator. ONNX Runtime inference can enable faster customer experiences and lower costs, supporting models from deep learning frameworks such as PyTorch and TensorFlow/Keras as well as classical machine learning libraries such as scikit-learn, LightGBM, XGBoost, etc. ONNX Runtime is compatible with different hardware, drivers, and operating systems, and provides optimal performance by leveraging hardware accelerators where applicable alongside graph optimizations and transforms. ... -
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Tiledesk Server
Tiledesk Server is the main API component of the Tiledesk platform
Tiledesk Server is the backend component of the Tiledesk platform, providing a comprehensive open-source live chat system with integrated chatbot capabilities for customer support and engagement. -
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Huashu Design
Huashu Design · HTML-native design skill for Claude Code
Huashu-design is a framework focused on designing and optimizing conversational scripts, particularly for persuasive or structured communication scenarios such as sales, marketing, or customer interaction. The project emphasizes the creation of “huashu,” or structured dialogue patterns, that guide interactions toward specific goals. It provides methodologies and tools for organizing conversation flows, ensuring that responses are consistent, effective, and aligned with intended outcomes. The system is designed to be adaptable, allowing users to customize scripts for different domains or audiences. ... -
8
CrewAI
Framework for orchestrating role-playing, autonomous AI agents
...CrewAI is designed to enable AI agents to assume roles, share goals, and operate in a cohesive unit - much like a well-oiled crew. Whether you're building a smart assistant platform, an automated customer service ensemble, or a multi-agent research team, CrewAI provides the backbone for sophisticated multi-agent interactions. -
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MindsDB
Making Enterprise Data Intelligent and Responsive for AI
MindsDB is an AI data solution that enables humans, AI, agents, and applications to query data in natural language and SQL, and get highly accurate answers across disparate data sources and types. MindsDB connects to diverse data sources and applications, and unifies petabyte-scale structured and unstructured data. Powered by an industry-first cognitive engine that can operate anywhere (on-prem, VPC, serverless), it empowers both humans and AI with highly informed decision-making... -
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10
Lingua-RS
The most accurate natural language detection library for Rust
...This is very useful as a preprocessing step for linguistic data in natural language processing applications such as text classification and spell checking. Other use cases, for instance, might include routing e-mails to the right geographically located customer service department, based on the e-mails' languages. -
11
Parlant
The behavior guidance framework for customer-facing LLM agents
Parlant is a lightweight speech-to-text and text-to-speech framework designed for real-time AI-driven voice applications. -
12
Olares
Olares: An Open-Source Sovereign Cloud OS for Local AI
Olares is an AI-powered chatbot framework designed to support real-time natural language understanding and response generation. -
13
Vision Agents
Open Vision Agents by Stream. Build voice and vision agents quickly
...The framework can combine vision models, speech models, LLMs, and real-time transport providers into one agent workflow. It supports use cases such as live coaching, telehealth, customer support, security monitoring, interactive video assistants, and voice-controlled tools. Vision Agents is model-agnostic, so developers can connect providers such as OpenAI, Gemini, Claude, Hugging Face, YOLO, Roboflow, and others. Its main value is giving developers a flexible foundation for multimodal agents that operate on live audio and video instead of only static prompts. -
14
SetFit
Efficient few-shot learning with Sentence Transformers
SetFit is an efficient and prompt-free framework for few-shot fine-tuning of Sentence Transformers. It achieves high accuracy with little labeled data - for instance, with only 8 labeled examples per class on the Customer Reviews sentiment dataset, SetFit is competitive with fine-tuning RoBERTa Large on the full training set of 3k examples. -
15
Pipecat
Framework for building real-time voice and multimodal AI agents
...Pipecat allows applications to integrate multiple AI services and transports, enabling flexible deployment across different environments and communication channels. Developers can create a wide range of interactive systems including voice assistants, customer service agents, interactive storytelling applications, and multimodal interfaces that combine voice, video, images, and text. Its modular architecture allows components to be composed into pipelines that process audio, text, and video streams in real time. -
16
Agent SOP
Natural language workflows for AI agents
...Instead of relying solely on broad language model reasoning, this project enforces explicit step sequences with checkpoints, conditional transitions, and rollback logic, making agent workflows more predictable and auditable. It defines reusable SOP templates that agents can instantiate with context-specific parameters, allowing organizations to codify best practices for customer support, data processing, document workflows, or incident response. The framework supports monitoring and state tracking, so external systems can observe progress, intervene if necessary, and log outcomes for compliance or auditing. Integrations with common messaging and task orchestration systems enable SOP agents to interact with email, ticket queues, and databases as part of their workflows. -
17
AI App Lab
Implementing large models into scenario-based applications
...It includes a high-level SDK called Arkitect, which provides workflows and tools for integrating models, plugins, and multimodal capabilities such as text, image, and voice processing. The repository also contains a large collection of prototype applications that demonstrate how AI can be applied to scenarios such as customer service, education, content generation, and mobile automation. These examples allow developers to quickly replicate and customize solutions for their own business needs. -
18
Mem0
The Memory layer for AI Agents
...Key features include enhancing future conversations by building smarter AI that learns from every interaction, reducing LLM costs by up to 80% through intelligent data filtering, delivering more accurate and personalized AI outputs by leveraging historical context, and offering easy integration compatible with platforms like OpenAI and Claude. Mem0 is perfect for projects such as customer support, where chatbots remember past interactions to reduce repetition and speed up resolution times; personal AI companions that recall preferences and past conversations for more meaningful interactions; AI agents that learn from each interaction to become more personalized and effective over time. -
19
GoClaw
GoClaw is OpenClaw rebuilt in Go
...The platform is built for teams that need multiple agents to collaborate, delegate tasks, and operate across different providers without losing tenant isolation. It supports more than 20 LLM providers and several communication channels, making it flexible for internal automation, customer-facing assistants, and agent operations. GoClaw emphasizes five-layer security, PostgreSQL-backed multi-tenancy, observability, and controlled execution. It is best suited for teams that want to deploy AI agent teams at scale while keeping governance, isolation, and operational visibility built into the system. -
20
Agent Control
Centralized agent control plane for governing runtime agent behavior
...It is designed for production environments where organizations need observability, enforcement, and governance around autonomous or semi-autonomous AI systems. The repository includes SDKs, a server, telemetry components, examples, and integrations for common agent frameworks. It is especially useful for teams building customer-facing, internal, or enterprise agents that need scalable runtime guardrails. -
21
OpenSwarm
Claude code for everything except coding
...The project can connect to external services through integrations and can be customized into purpose-specific swarms for areas such as SEO, sales, marketing, finance, customer support, or research. Its main appeal is giving technical users a forkable, terminal-based framework for building agent teams that produce polished business and creative deliverables. -
22
One-Person Company
One-Person Company AI Tools Series
One Person Company is an open-source project that provides a conceptual and technical framework for building fully automated businesses powered by AI agents, enabling individuals to operate scalable digital ventures with minimal human intervention. It explores the idea of leveraging AI tools for tasks such as content generation, marketing, customer support, and product development, effectively replacing traditional team structures with intelligent automation. The repository includes workflows, strategies, and system designs that demonstrate how multiple AI agents can collaborate to run different aspects of a business in a coordinated manner. It emphasizes modularity, allowing users to combine different tools and services into a cohesive pipeline that automates end-to-end business processes. ... -
23
ShoppingAgent
Custom Chinese chatbot with Seq2Seq, GPT, and agent features
...It also includes support for small language models and local training scripts, making it accessible for users with limited computational resources. ShoppingAgent can be applied to scenarios such as customer service, question answering, and casual conversation. -
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Lingua-Py
The most accurate natural language detection library for Python
...This is very useful as a preprocessing step for linguistic data in natural language processing applications such as text classification and spell checking. Other use cases, for instance, might include routing e-mails to the right geographically located customer service department, based on the e-mails' languages. Language detection is often done as part of large machine learning frameworks or natural language processing applications. In cases where you don't need the full-fledged functionality of those systems or don't want to learn the ropes of those, a small flexible library comes in handy. -
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ML.NET
Open source and cross-platform machine learning framework for .NET
With ML.NET, you can create custom ML models using C# or F# without having to leave the .NET ecosystem. ML.NET lets you re-use all the knowledge, skills, code, and libraries you already have as a .NET developer so that you can easily integrate machine learning into your web, mobile, desktop, games, and IoT apps. ML.NET offers Model Builder (a simple UI tool) and ML.NET CLI to make it super easy to build custom ML Models. These tools use Automated ML (AutoML), a cutting edge technology that...
