Showing 3 open source projects for "java open source projects"

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  • Call Center Quality Assurance Software Icon
    Call Center Quality Assurance Software

    Call Center Quality Beyond Checkbox: Transforming VOC, CX, and Agent Performance

    QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.
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  • 1
    Chestnut package manager is a utility to handle executables and resource files in a transparent, platform independent and relocatable way. Its concept is similar to Apple bundles and Java archives.
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  • 2
    idyuts is \"I Dare You to Use This Shell\"; a pre-hibernate approach to replacing an ORM written with jython functors into a pure-Java language command pattern. The \"pipeline codegen artifacts\" are simple IoC templates, and trivial to adapt
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  • 3
    Build System for Java offers an enhanced build environment that ties together deployment instructions, environment configuration and source code as a releaseable entity. A new paradigm for configuration management!
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