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Call Center Quality Assurance Software
Call Center Quality Beyond Checkbox: Transforming VOC, CX, and Agent Performance
QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.
`archivemail' is a tool written in python for archiving and compressing old email in mailboxes.
It can move messages that are older that the specified number of days to a mbox-format mailbox
compressed with gzip, or optionally just delete old email.
For 3PL, logistics, ecommerce, food and beverage, field service, delivery, and more
Detrack is an award-winning cloud SaaS 2-in-1 vehicle tracking and real-time electronic proof of delivery (POD) solution in a single Android / iOS app; giving all companies full control and visibility in their last mile deliveries. From instant real time delivery status updates to capturing evidence like customer’s signature, time of job completion, items reject or failed deliveries, photo evidence of service completion and automating customer support; Detrack handles it all. There’s also the ability to automate the sending texts / SMS to customers pre-delivery, post-delivery and even when the driver is heading to destination with live ETA.
rpmdiff is a utility to create a binary patch from one version of an rpm to another. This binary patch can then be distributed to end-users of a distribution who have installed the first version of the rpm and they will be upgraded to the second version.
savepex is a backup software writen in python. It allow you to select (also drag & drop) multiple file/directory, save your preferences in a file and recall it. savepex support command-line. All the operation are logged into a file and in a pdf file.
rpm-depcheck is a tool for checking the RPM dependencies of a specified command.
It is useful, for example, for getting an indication of what should be included in the "BuildRequires" tag of a RPM spec file when compiling a program.