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Enterprise-grade ITSM, for every business
Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity.
Freshservice is an intuitive, AI-powered platform that helps IT, operations, and business teams deliver exceptional service without the usual complexity. Automate repetitive tasks, resolve issues faster, and provide seamless support across the organization. From managing incidents and assets to driving smarter decisions, Freshservice makes it easy to stay efficient and scale with confidence.
Persistent context and multi-instance coordination
Claude Cognitive is an advanced memory and context-management extension designed to address the stateless limitations of Claude Code by giving the model a form of persistent “working memory” and multi-instance coordination. It introduces an attention-based context router that prioritizes files and content relevant to the current development discussion — tagging them as HOT, WARM, or COLD based on recency and keyword activation — so Claude Code doesn’t waste token budget rereading irrelevant...