Below is a Q&A session with Pankaj Shukla, founder and CEO of SimplifyEm
What is SimplifyEm property management software?
SimplifyEm is a user-friendly property management software that powers and streamlines the property management business for landlords and property managers all over the world. Since 2004, SimplifyEm has tracked over $40 billion in property assets and is perfect for anyone who has a few units to a thousand units.
What are some pain points that SimplifyEm can solve?
Landlords and property managers are still using pen and paper or spreadsheets to keep track of tenants. SimplifyEm is an all-in-one property management software solution that makes managing properties easier. Some challenges customers are facing are chasing down delinquent tenants and using time-consuming manual methods to send notices. SimplifyEm can automate collecting rent with online payments and automate sending monthly notices including rent receipts and late rent notices. SimplifyEm has more features that are needed for day-to-day operations which include:
- Rental advertising
- Online leases and applications
- Tenant screening
- Tenant and lease tracking
- Income and expense tracking
- Maintenance requests and work order tracking
- Owner statements
- Vendor management
- Bank reconciliation
- Print checks
- Detailed Reporting
- Tax Reports
- Renter’s Insurance
- Automation
- Sub-user accounts
What would you say is the most important thing for a landlord or property manager to consider when choosing property management software?
The most important thing to look for is customer support and training. A landlord or property manager transitioning from pen and paper to software for the first time can be challenging so the customer service aspect is the most important. SimplifyEm provides free, live U.S based customer support and training for all users.
Can you tell us more about the customer support and training available at SimplifyEm?
Sure, live phone support is available Mon-Fri 9am-5pm PST and email support is 24/7. Support is also extended to tenants, owners, and vendors at no extra cost. We like to tell customers to think of SimplifyEm as an extension of their office. SimplifyEm also provides free, unlimited training for all customers including assistants and employees.
What differentiates SimplifyEm from its competitors?
SimplifyEm is focused in helping property managers establish great relationships amongst their tenants, owners and vendors. This is accomplished by streamlining the communication and everyday operations by providing a portal for everyone. Whether it is a maintenance request or an online payment, anyone can communicate via the portal and the system stores and tracks all of the communication. Since customer support is also extended to owners, vendors, and tenants at no extra cost it helps property managers scale a lot easier because SimplifyEm takes care of the customer support for their clients.
Why is it important for landlords and property managers to encourage their tenants to sign up for online payments?
Everyone has a smartphone nowadays. It’s easy and convenient for tenants to pay online and for property managers to check. It saves everyone time which means fewer trips to the bank. Once a tenant pays online, the system automatically enters it in so it’s less data entry as well. SimplifyEm also keeps track of the full payment history.
Do you have any tips for landlords and property managers?
Don’t waste time doing any manual or guesswork. Make your life easier and put a software system in place. SimplifyEm can power your business and help you streamline and automate the most common tasks. The software also has tax reports including the Schedule E and 1099s that can be printed, emailed or e-filed online. Instead of spending months on taxes, spend one day with SimplifyEm.
How can a user learn more about SimplifyEm?
The SimplifyEm team would be happy to talk to anyone who is interested. A user can learn more about SimplifyEm by going to our website and getting a free demo.
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