Building Intelligence provides solutions for visitor, vehicle, and vendor management with their cloud-based software, SV3. In this article, Building Intelligence’s COO, Chris Lipowicz, shares his insights on optimizing venues, campuses, and event spaces to create more secure environments.
How are Building Intelligence and SV3 changing venue security in 2021?
When we look back at how facilities have been keeping track of visitors and vehicles, whether it’s via paper, using logbooks, or spreadsheets, it’s outdated and unsafe.
SV3 offers clients a portal of trusted third-party vendors and contacts that live within the cloud and can be accessed anywhere without worrying about file tampering, document loss, or the ripping of pages and smudging of ink.
Building Intelligence’s COO
If you’re coming from a manual logbook, you will see SV3 as a much more robust, scalable, and configurable upgrade. SV3 integrates and connects with your existing technologies and services. It creates a platform for each of your events or conferences while providing secure access to high-clearance floors or restricted areas via access control, watchlists, and proper vetting of visitors, vendors, vehicles, and drivers.
How has that changed since the COVID-19 pandemic?
Now more than ever, people want to see who’s coming in and out of their building or facility and how they can incorporate announcements if there’s been contamination of any kind.
Touchless technology is also an important feature that many buildings and businesses consider a must-have nowadays. Prior to the pandemic, our straight-to-turnstile and straight-to-elevator features for advanced pre-registered visitors had already been deployed via our visitor management solution, but the need for contactless kiosks and similar touchless functionalities increased largely in 2020.
In addition to the touchless solutions, we’ve also added COVID-19 health-related questionnaires that allow tenants or employees to schedule themselves upon passing a quick health assessment and contingent on building capacity and other permissible guidelines.
Do you think all these COVID-19 protocols will continue to be implemented in the future?
Clients are continuing to still ask us about contactless enhancements and self-registration forms for walk-ins, or just as a means to create efficiencies and better experiences for those using the service. As QR Codes become more and more popular, I don’t think kiosks or workflows that facilitate quick and efficient self-check-in will go away.
The pandemic made us look at indoor spaces in a different light and the need to make buildings healthier and safer for visitors, tenants, and employees was put in the spotlight. When we think about adding features and enhancements to SV3, we always put ourselves in the shoes of the visitor or tenant and how our system will enhance or hinder their experience, as well as how the facility would like to be represented. Optimizing the means to make their check-in interactions efficient and secure is a key component of our product direction.
How do all the components and platforms within SV3 tie together?
The various SV3 components start at the “front of the house” and the “back of the house”. Your lobby is essentially the front of the house, being that the first impression your clients and tenants get to experience is there. You want it to be seamless, easy, refreshing for a visitor, and that’s where SV3 Visitor comes in.
The “back of the house” often gets no attention, yet there could be more at stake. Studies have shown companies lose millions of dollars every year in loading dock theft and damage caused by people who shouldn’t have access to a facility. SV3 Vehicle and Vendor not only provides a safety aspect to the loading dock but also helps coordinate and navigate the chaos that the dock can be.
As a perfect complement to these two platforms, SV3 Insights helps companies gain knowledge on how visitors and vendors interact with a building and a venue. Its user-friendly interface allows facility operators to quickly answer questions such as What’s the building’s busiest time of the year? and What department is scheduling vendors the most? All from the SV3 dashboard to be utilized at the facility and/or company’s discretion.
How does SV3 Insights fit in the picture?
SV3 Insights is our data visualization tool that provides a deeper, more detailed view of traffic coming in and out of facilities, buildings, and venues. It benefits logistics and operations by drilling down into facility activities to accommodate resource allocation by helping in human capital assignment, cost center appropriation, and capacity modeling.
What made Building Intelligence add Insights to the SV3 product line?
Part of creating smarter, safer spaces is being able to make data-driven decisions. SV3 Insights goes hand-in-hand with our visitor and vendor portals to identify areas of need in the campus, helping operations and logistics managers gather intelligence in real-time as it pertains to their building while also being able to create plans for the future with the ability to predict outcomes based on historical data.
What are some verticals or industries you’ve noticed are in need of tackling the problems that SV3 solves?
The great thing about SV3 is that any company and space can reap the benefits of deploying it. From corporate clients with one location to many offices globally, or for multi-tenanted buildings or campuses, SV3 is scalable and applicable to all facility and industry types.
One example would be where manufacturing plants can use SV3 to optimize how product is being scheduled to be picked up or dropped off, while healthcare facilities can take advantage of the cloud-based aspect of SV3 to remove siloes and barriers between their multiple branches.
Stadiums, event centers, and major venues with high traffic can also benefit from frictionless entry for event setup or breakdown.
All of these types and others using SV3 get to take advantage of SV3’s SAFETY Act Certification, which caps liability and provides coverage in the instance of unfortunate incidents.
Can you explain more about what that SAFETY Act Certification means for your clients and those who deploy SV3?
The Department of Homeland Security (DHS) started the SAFETY (Support Anti-Terrorism by Fostering Effective Technologies) Act program in 2002 to qualify and certify technologies that help combat terrorism like SV3.
If an act of terror (domestic or foreign) occurs at a campus, stadium, or venue, companies currently utilizing SV3 in their space are protected under law by a cap on legal liability and no punitive damages in the event of a lawsuit. Using systems like SV3 that have been recognized by the DHS also helps lower insurance rates, since it’s viewed as minimizing risks in a facility.
Do you think there will be changes in the way venue and stadium security is being approached currently?
As more technologies emerge, I think operators will rely more on automation and tools that lead to transparent logistics and quick, thorough vetting. Geolocation for drivers and vendors will become the norm as well as using a centralized control center to monitor loading docks and bays.
What can we expect from SV3 in the future?
We’re constantly improving our product offerings with features that enhance the visitor and vendor experience. There are big changes coming to our apps and portals as we make progress on continuous improvement efforts related to navigation, accessibility, and integrations.
While we continue to create healthier, more configurable environments for event centers, stadiums, and venues, we will be updating our subscribers and followers with feature additions and news. Stay updated by signing up here or follow us on LinkedIn.
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SV3 is Building Intelligence’s premier solution for managing visitors, vehicles, and vendors coming in and out of a building, venue, or event center. Click here to schedule a free, personalized demo to learn more about what SV3 can do for you and your building.
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