To be effective and successful in today’s market, businesses must ensure that their information technology networks are not only reliable and high performing, but also fully capable of …
Epsilon3: A New Breed of Process & Resource Management Software
Introduction Too many teams rely on tribal knowledge, disconnected documents, spreadsheets, and outdated legacy systems to plan and track critical processes. This leads to costly delays, quality issues, …
It’s often possible for words to get lost or misinterpreted in a conversation. This is why it’s important to provide contact centers with the tools they need to …
Managing data is one of the biggest IT challenges that today’s businesses face as companies generate, save, and analyze data in unprecedented quantities. In fact, according to EMC, …
Advances in software development have increased exponentially over the past few decades. To think that it wasn’t more than a decade ago when software applications were sold as …
The customer journey is rapidly evolving and becoming increasingly more complex due to the rise of mobile devices and the impact of social media and other channels that …