A recent demographic analysis conducted by the Pew Research Center revealed that over a third of today’s workforce (more than 56 million people) is of the millennial and …
5 Reasons Poor Customer Queuing Will Break Your Service Organization
When service breaks, we hunt for culprits. We blame: Staffing shortages, tight budgets, today’s students, impatient patients, month-end rush, flu season, policy changes, training gaps, signage, parking and …
Q&A with Calabrio: on Customer Engagement Software and Driving Customer Loyalty in the Digital World
To stay on top of the business ladder, it is imperative for companies to tap into new technology innovations that can help improve the customer experience journey. But …
Cybercrime is the biggest threat to every organization in the world, and it is increasing in size and sophistication as new technologies emerge. Over the past 12 months, …
In the era of big data and industry-changing dynamics, business intelligence and analytics (BI&A) has emerged as a key enabler to sustain organization performance through improvement on business …
Enterprise Content Management (ECM) is dead–Gartner declared in 2017. Taking its place is the more dynamic and flexible approach called “Content Services.” Content Services is not, in and …