Enterprise Content Management (ECM) is dead–Gartner declared in 2017. Taking its place is the more dynamic and flexible approach called “Content Services.” Content Services is not, in and …
Author Archive for Ion Mae
Containers aren’t exactly new, but they are making a significant impact in IT now more than ever. This application delivery method revolutionized how software is built, shipped, and …
Brands such as Uber, Netflix, and Amazon have set such a high bar for customer personalization. With their powerful built-in data systems, cutting-edge predictive analytics and machine learning …
Organizations are widely adopting and deploying open source technologies based on the value, cost savings, and flexibility these solutions offer. Open source has accelerated the pace of innovation …
In the quest to achieve efficiency in customer care and improve overall customer satisfaction, many organizations today are implementing digital self-service technologies, such as mobile apps and online …