AI foundations, new call manager & hardened security: 3CX V20
With a strengthened contact center solution, an integrated multi-tenancy, and native AI support, V20 is the latest product release from 3CX coming fully equipped to meet current and upcoming communications needs of organizations of any size.
For any company that wants to continue to be fully in control and self-manage its business communications, 3CX is the most reliable and secure product out there.
Additionally, choosing 3CX as your Communications System ensures peace of mind – knowing you’re using a top-notch product, and allowing you to focus on the success of your business which is all that truly matters.
A Game-Changer Solution for Call Management
At 3CX, we’re committed to delivering cutting-edge solutions that redefine telephony experiences. V20 promises the best telephony features in the market. With its brand new SIP Call Manager, 3CX users can expect improved telephony features that will make call management much more efficient and easier. For example, supervisors will appreciate the enhanced call barge-in and pick-up options, which ensure smoother operations and improved oversight.
Reliability is paramount in telephony, which is why we have reliable telephony features like transfer back on busy. This ensures uninterrupted communication flow even during peak periods. And to further streamline telephony application development, we’re also launching an all-powerful API, empowering companies to easily build telephony applications.
Fortified Security
Security has always been a top priority for 3CX. With V20, we’ve implemented several advanced security measures. In V20, the Linux edition runs on Debian 12 and we’ve also expanded 2FA options for non-SSO installs. This removes potential attack surfaces for hackers.
Over the past year, significant investments in both time and resources have been dedicated to hardening multiple layers of our network security. From rebuilding our network infrastructure to creating a dedicated build environment and implementing new Endpoint Detection and Response (EDR) monitoring tools, no stone has been left unturned in our quest for improved security.
Thoroughly checked by security companies like Mandiant, Reversinglabs, Coverity, and Kaspersky, 3CX V20 stands as the most secure communications solution available in the market today. And it doesn’t stop there. A commitment to security in an ongoing process with security checks a never ending cycle project is underway to implement a resistance management strategy which we’re doing by working hand-in-hand with ethical hackers from across the globe. V20 is set to deliver a secure solution that completely protects our users’ data and privacy.
New Admin Console
Gone are the days of admin types like root admin and hosting admin. V20 now comes with a sleek and user-friendly interface – thanks to the newly introduced Admin Console which is now accessible from the Web Client.
With the Admin Console, we’ve simplified user roles, offering System Admin or Remote Admin options for greater clarity and accountability. Plus, bid farewell to “invisible” users with no audit logs, as the Admin Console ensures transparency and traceability in every action.
Packed with great features and simplified configuration, the Admin Console allows you to monitor and control your system so you never miss a beat. Users can also make use of the new VoIP quality monitor dashboard, enabling them to locate and troubleshoot networking issues for optimal performance quickly.
Brand New & Native Windows Softphone
V20 also introduces the brand new native 3CX Windows softphone, which runs in conjunction with the Web Client and comes with a reliable answer dialog and independent audio control.
Windows Softphone comes with a Receptionist view for a detailed overview of extensions for swift call transfers and allows utilization of the drag and drop feature to facilitate seamless call transfers.
You can also stay informed with real-time desktop notifications for incoming calls and messages, enabling you to promptly respond to customers and colleagues. With zero delays, it’s easy to manage your communication flow and improve productivity and responsiveness.
Plus, with the latest enhancements introduced in the BETA release, the Native 3CX Windows Softphone now offers even more functionality. Deployable via the Microsoft Windows store, the new Softphone offers greater manageability and security right from the start.
Laying the Foundations for Deep AI Integration
In V20, we’re setting the road ahead for deep integration of AI. The latest release not only transcribes calls but also analyzes and reports on them. Watch this space for more updates.
Granular Department Setup
With V20 you can set up different departments with their office hours, holidays, time zones, language settings, and extensions. Each department operates autonomously, making configuration and management a breeze, particularly for larger installations.
3CX Departments simplify management by allowing you to designate an Admin, responsible for user management and extensions within their respective department. User roles within Departments are assigned based on your organizational hierarchy and responsibilities, with options ranging from Receptionist to System Owner. Each role carries specific rights and permissions, therefore with this granular setup, you can ensure efficient delegation and access control.
And if in any case, you’re not interested in setting up customized departments, you can simply make use of our default group settings.
Never Miss a Call with Our Mobile Apps
Away from your desk? No problem! Our Android and iOS apps have also been updated to work seamlessly with V20 allowing 3CX users to call, chat, video, and conference from anywhere in the world!
Android users will benefit from improved provisioning and configuration, especially for Android 14. For iOS users, we’ve enhanced the chat feature to better support long messages and forwarding. Additionally, iOS 17 users can expect more accurate search results when looking for CRM contacts!
Get 3CX for Free!
Whether you’re a small business that’s just getting started or a large-scale enterprise – we’ve got a solution for any type of business, big or small.
Go to www.3cx.com and get 3CX SMB Free, forever, for up to 10 users!
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