Whether you’re looking for an enterprise search solution, wiki software, intranet, knowledge base, or knowledge management platform, the chances are you have one goal in mind: to make it easier for your employees to find information.
This has become an increasingly important challenge facing CIOs, IT leaders, and operations managers at companies of all sizes, from startups to SMBs to large enterprises.
That’s why so many of them are turning to Guru.
By combining enterprise search, intranet, and wiki software with a vast range of integrations and connectors, Guru gives employees instant access to the information they need, directly from whatever app they’re working in. In doing so, it helps companies supercharge productivity and efficiency company-wide.
How Enterprise Search Increases Employee Productivity
Did you know that one in every two employees struggles to find the information they need to do their job?
With so many digital tools at their disposal, there’s an ever-growing number of places for company knowledge to get siloed.
Here’s another eye-catching stat: it takes an average of 23 minutes for an employee to regain focus after they’ve been distracted.
So every time they have to stop what they’re doing and go looking for an answer to a question, they’re losing a significant amount of their precious productive time.
But worryingly, that’s not where the inefficiencies end.
Every time an employee can’t find the information they’re looking for, what’s their next move likely to be? They’re probably going to send a message to a teammate, asking them the question.
Now that teammate has been distracted, too.
This is a two-sided problem. It’s a problem that’s a huge drain on employee productivity. And it’s a problem Guru is on a mission to solve.
Guru is an AI-powered enterprise search solution that includes intranet and wiki software–all in one powerful knowledge platform. Thanks to its wide range of integrations, employees can search across all their apps, docs, and chats and get instant answers they can trust, directly from the app they’re working in.
Teams can connect Guru’s enterprise search software to apps like Confluence, HubSpot, JIRA, Salesforce, SharePoint, Slack, and Zendesk and access the information stored in any of these tools.
CIOs, IT leaders, and heads of operations across the globe are using Guru’s enterprise search and vast range of software integrations to break down information silos, increase the productivity of every employee, and improve efficiency company-wide.
Let’s take a look at Guru’s all-in-one platform in more detail.
Increase Company Efficiency With Guru’s Enterprise Search
To get started with Guru’s enterprise search software, simply connect Guru to your company’s tools. This is a simple task with Guru’s wide range of connectors that are ready to sync out of the box, including the world’s most popular file storage software tools, CRM software products, and helpdesk ticketing systems.
Employees can immediately start asking Guru questions from directly within their workflow, which means companies can expect a productivity boost on day one. When an employee asks a question, they immediately get an answer in plain language, alongside a list of the sources that were used to generate it.
Let’s take a look at some of the other benefits of Guru’s enterprise search software.
Access a company’s collective knowledge from anywhere
Employees can search across all their company’s apps and tap into the entirety of their company’s knowledge, without leaving the tab or tool they’re working in. With this volume of trusted information at their fingertips, they can make faster decisions, collaborate more effectively, and dramatically increase their productivity.
Get proactive answers to questions
When an employee asks a question in a chat tool like Slack, Guru proactively suggests an answer. This saves time for the employee who otherwise would’ve had to wait for an answer. It also saves time for the teammate who would’ve had to provide one. The result is greater efficiency for both employees.
Get answers that are easy to understand, trust, and act on
Every answer that Guru generates is tailored to the specific question being asked and written in natural language that’s easy to understand. Thanks to Guru’s verification and expert review workflows, employees know that the answers are trustworthy, too.
Continuously improve the quality and accuracy of answers
Guru automatically loops in the right experts based on the topic in question and delivers them a simple, intuitive way to approve or improve the answer Guru has generated. When an expert edits an answer or answers an unanswered question, Guru applies that improvement to future semantically similar questions.
Control permission settings
Guru’s robust permission controls ensure that no sensitive information ever reaches employees who don’t have access to it. Guru also adheres to the highest standard of security and privacy policies, so companies can have complete confidence that their internal data will never be shared with a third party or used to train a large language model.
Create a Single Source of Truth With Guru’s Wiki Software
Guru’s wiki makes it easy for companies to build a robust knowledge base and give their employees a single source of truth for workplace information. Here’s how it works.
When an employee uses Guru’s enterprise search to generate answers, they can instantly capture those answers in Guru’s wiki. And thanks to Guru’s wide range of integrations, it’s possible to do this from whatever app they’re working in. Once an employee captures an answer in Guru’s knowledge base, they can then use Guru’s AI-powered writing assistant to format it, adjust its tone, and turn it into an easy-to-digest piece of knowledge that benefits their whole team.
Here are some of the other benefits of Guru’s wiki software.
Instantly capture information in a single source of truth
Employees can easily add the answers that Guru generates to Guru’s wiki software, making it available for everyone. Using Guru’s AI writing assistant, Assist, they can automatically adjust the content, make it longer or shorter, or change its tone. In doing so, they can continually increase the volume of valuable knowledge available to their teammates.
Collaborate with teammates when drafting and editing content
Employees can create, edit, and update information in real-time with their teammates before publishing it for their whole company to view. While doing so, they can use built-in AI capabilities to automatically remove jargon, condense long content, and improve the quality of the information in seconds.
Get real-time insights into the quality of company knowledge
Guru’s intuitive analytics dashboard gives teams in-the-moment insights into the quality of their knowledge, how it’s being used and by whom, and how it can be improved. Guru also identifies knowledge gaps based on the topics being discussed in connected chat apps like Slack. It also provides an insight into what questions employees are asking with Guru’s enterprise search software.
Verify the accuracy of content
Every piece of information stored in Guru’s wiki has a verification status, showing readers when the content was last reviewed, updated, and approved by an expert. This gives employees complete confidence in the accuracy of the information in Guru, removing the need for them to interrupt teammates to double-check details.
Globally scale knowledge with AI-powered translation
Guru’s AI capabilities make it easy for employees to instantly translate content into any language. This allows readers to consume information in their native language, and also makes it possible for companies to scale their knowledge internationally without the need for manual translation.
Improve Internal Communications With Guru’s Employee Intranet
Guru’s AI-powered intranet is a company-wide homebase that employees can access from any app. HR leaders across the globe use it to streamline internal communications, provide personalized content recommendations to team members, and increase employee engagement.
Guru’s intranet includes Guru’s enterprise search capabilities, meaning employees can get instant answers they can trust directly in their workflow–and they can easily capture that information and make it available to their teammates. Guru’s intranet also includes a customizable homepage that allows companies to add their brand colors and style, pin important announcements, and deliver an world-class employee experience.
Below are some of the other advantages of using Guru’s intranet.
Build a personalized company homepage
Companies can add their brand colors, graphics, and logo to their homepage in Guru’s intranet, giving employees a familiar and welcoming experience every time they log in. Each employee’s homepage is personalized to them, offering recommended content based on their role, geography, and recent activity.
Embed dynamic media in every piece of content
Employees can embed media of any type in Guru’s intranet, ensuring that content is always engaging and easy to consume. Whether embedding a video, deck, or image, it’s simple for employees to publish a wide range of content formats in Guru.
Integrate HRIS software for a seamless experience
Guru’s intranet comes with a wide range of software integrations built-in, allowing companies to sync content in Guru with their HRIS software. This gives employees access to org charts, employee profiles, and benefits information–directly from any app.
Send company-wide announcements
Companies can send time-sensitive announcements to all staff, specific teams, or tailored groups of employees with confidence they’ll be seen, read, and acted on. And when a leader sends an announcement, they get real-time data on open rates, read rates, and engagement metrics.
Identify the right experts with ease
Guru’s AI-powered intranet can identify the right experts to answer specific questions, loop into projects, and contribute knowledge on certain topics. This supercharges the flow of knowledge throughout an organization and unlocks collective expertise for all team members.
What Software Integration Options Are Available With Guru?
Guru integrates with an extensive range of tools across countless software products. Here’s an overview of some–but not all–of Guru’s software integrations.
Accounting Software
What accounting software does Guru integrate with? Here a some examples:
- FreshBooks
- Microsoft Dynamics 365 Business
- NetSuite
- QuickBooks online
- Xero
ATS Software
What ATS software does Guru integrate with? Here a some examples:
- BambooHR
- Greenhouse
- SageHR
- Workday
- Zoho Recruit
Collaboration Software
What collaboration software does Guru integrate with? Here a some examples:
- Asana
- Confluence
- ClickUp
- Figma
- GitHub
Helpdesk Ticketing Systems
What helpdesk ticketing systems does Guru integrate with? Here a some examples:
- Basecamp
- Freshdesk
- Intercom
- ServiceNow
- Zendesk
File Storage Software
What cloud storage software does Guru integrate with? Here a some examples:
- Box
- Dropbox
- Google Drive
- OneDrive
- SharePoint
CRM Software
What CRM software does Guru integrate with? Here a some examples:
- ActiveCampaign
- HubSpot
- Pipedrive
- Salesforce
- SugarCRM
HR & Payroll Software
What HR & payroll software does Guru integrate with? Here a some examples:
- ChartHop
- Deel
- Gusto
- Okta
- Workday
Marketing Automation Software
What marketing automation software does Guru integrate with? Here a some examples:
- HubSpot Marketing Hub
- Klaviyo
- Mailchimp
- MessageBird
- SendGrid
Workplace Communication Software
What workplace communication software does Guru integrate with? Here a some examples:
- Jira
- Loom
- Slack
- Microsoft Teams
- Zoom
Conclusion
In today’s workplace, it’s more difficult than ever for employees to access the information they need to do their jobs. As companies adopt more apps, information becomes siloed. As a result, team members lose an alarming amount of their productive time searching for information, asking teammates for answers, and responding to repeat questions.
Guru’s all-in-one knowledge platform brings together enterprise search, intranet, and wiki software to solve this problem. With it, employees can get instant answers they trust, directly from whatever app they’re working in. Companies of all sizes across multiple industries are using Guru to break down information silos, unlock the power of their collective knowledge, and supercharge the productivity of every employee.
Related Categories