Once you’ve selected Rent Manager as your property management software, the excitement has just begun! Rent Manager delivers complete accounting and reporting features, intuitive marketing and mobile tools, comprehensive maintenance and property management capabilities, and an ever-expanding network of integrated technology providers. One of the most important and valued resources we deliver, however, is a holistic approach to customer support. Our exceptional Implementation, Support, and Training teams ensure that your Rent Manager experience is efficient and productive every step of the way.
Comprehensive Implementation Process
To ensure your success, Rent Manager’s Implementation team provides in-depth onboarding services to streamline the process of setting up your business in the software. The Rent Manager Implementation process involves three main phases: Setup, Consultation, and Ongoing Support.
During the Setup phase, customers work with a dedicated Implementation Consultant to review several critical launch details. Consultants ensure that customers have installed Rent Manager correctly; have access to Rent Manager University—our online training platform; are enrolled in Rent Manager Bootcamp—an in-depth training course that covers the essentials of the software; and have reviewed the Implementation Import Workbook, used to import their data into the program.
The Consultation phase involves a planning call to customers to review all the data our team has imported, make sure beginning balances in the database are correct, and discuss which Rent Manager features are most important to their operational needs. Afterward, their consultant creates a customized plan for ongoing training and feature configuration. Customers receive a fixed number of hours—for use up to 90 days from purchasing the software—to work with their consultant to guarantee success with Rent Manager.
The Ongoing Support phase marks the formal end of the Implementation process, with customers transitioning to the capable hands of our award-winning support teams.
Exceptional Customer Support
Product Support
Delivering quality customer service has always been a key focus for Rent Manager. Our Product Support team of live agents provides the expert guidance and best practices needed for customers to be successful with the program. Every Rent Manager Product Support Representative specializes in particular aspects of the program to assist customers with their unique needs, such as technical questions; owner and finance guidance; receivables and payables inquiries; scripting assistance; web and mobile support; and general product questions.
Customer Success with Premium Support
Our Premium Support team aims to improve the customer experience by partnering with Rent Manager users to learn about their operations and develop relationships with key decision-makers. This practical investment gives customers direct access to a team of expert Customer Success Specialists who get to know their company thoroughly and make recommendations for Rent Manager features, capabilities, and best practices to improve overall productivity and profitability.
Additionally, we curate a variety of learning resources that enable users to continually enhance their Rent Manager experience and advance their operations.
Valuable Learning Resources
Independent Learning
Beyond our outstanding support teams, customers can expand their knowledge of the software through Rent Manager University (RMU). This online training platform provides hundreds of courses and a variety of learning paths full of product-specific training videos, software simulations, eLearning activities, and assessments. To keep customers fully engaged, new content is added to RMU on a regular basis.
Depending on the training package selected, RMU gives users customized access to the entire library of Rent Manager courses and, if needed, a complete Learning Management System that enables customers to create learner accounts, assign individual courses, monitor performance, and run reports for their teams.
With thousands of topics to choose from—and tied directly into the software for instant access—the Rent Manager Help File delivers information about every aspect of the program. Furthermore, our private Rent Manager User Forum Facebook group allows customers to connect with each other, discuss the software and their individual approaches to using it, and stay current with industry trends and best practices.
Guided Learning
Our Training department delivers additional educational opportunities including Weekly Webinars that explore a different component of Rent Manager every week; the Integrations Spotlight series, which highlights a different integrated technology provider each week by examining how their services work with the software; and Virtual Classroom sessions that enable Rent Manager users to connect in a live, online setting where an expert instructor demonstrates how to handle fundamental tasks and master individual facets of the program.
Additionally, the award-winning Rent Manager User Conference (RMUC) is a four-day annual event for professionals in the property management industry to network and learn best practices to bring back to the office. Participants attend informational sessions presented by top industry professionals and Rent Manager employees, and get countless opportunities to connect with like-minded peers from around the world. To prepare for each conference, the RMUC planning committee examines previous-attendee feedback, current industry trends, and reviews new and existing Rent Manager features and capabilities to create compelling courses for attendees to experience.
Personalized Learning
When customers require a more personalized approach to learning, our expert instructors can provide customized training at our facility; the customer’s office; or through live, one-on-one virtual sessions. We work with users to develop, plan, and conduct specialized Rent Manager courses to meet their specific needs.
The Property Management Solution For You
Available as a cloud-based or stand-alone product, Rent Manager is proven software for companies that manage all types of properties—from multifamily apartment complexes and single-family homes to manufactured housing communities, commercial real estate portfolios, and more. After choosing Rent Manager to handle all your property management needs, our teams will prepare your operation for success by providing a streamlined approach to implementation, quality support that partners with you and advocates for you, and a robust selection of learning opportunities for every stage of your Rent Manager journey.
For reliable, effective software that supports your current operational requirements, can adapt to accommodate your future needs, and is able to custom-fit your business at all stages and in all markets, then Rent Manager is the property management solution for you.
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