It seems that remote access and remote support software is more important than ever during the COVID -19 crisis. Companies around the world have adapted to the social constraints by adopting more flexible working methods, such as full-time or part-time remote working. Under the new circumstances, on-site IT support was no longer possible. This meant that companies had to start using professional remote support software, or expand their use to solve the network and technology problems of their employees.
Remote access is not a new concept, but has become an indispensable tool over the past decade. Computer networks and online operations have long been important factors in running a modern business in any industry, and these systems require specialized support for efficiency and security. It goes without saying that using professional remote support software is by far more cost-effective than traveling to solve problems on-site.
CEO at ISL Online
ISL Online has been developing professional remote support software since 2001 and is one of the pioneers in the remote desktop industry. The Sourceforge team spoke with CEO and co-founder Jure Pompe about how remote desktop software can help businesses increase productivity and improve customer satisfaction.
Can you start by giving us a brief overview of ISL Online? You started developing remote support software back in 2001?
Yes, we started working on the first prototypes of ISL Online over 20 years ago, when the remote desktop software market was still in its infancy. Connecting from your office to a remote computer anywhere in the world with just one click may seem obvious today, but back then when such technology was presented it created a “wow effect”.
Today, ISL Online offers feature-rich remote desktop software for secure professional use. Delivered via the cloud or on-premise, it enables IT specialists to view and control remote Windows, Mac and Linux computers and mobile devices to provide timely and efficient ad hoc technical support and remote management.
There are a variety of remote support software vendors on the market. How does ISL Online differ from them?
The major remote desktop products for professional use, including ISL Online, provide the industry-standard features that businesses need for effective remote support, remote access, and remote work. ISL Online stands out for its ease of use, a wealth of security configuration options, and the ability to customize remote desktop software for a variety of use cases. Our users – IT professionals and help desk technicians – from small and medium-sized businesses to enterprise customers also appreciate our extremely responsive, accessible and efficient technical support.
Speaking of software design and intuitive use, you recently won a Red Dot Award with ISL Online?
Yes, ISL Online won a Red Dot Award for interface and user experience design. This is an important recognition for us. We invest a lot of attention in the quality of the user experience and we are happy to see that most of our users master ISL Online software within a day. ISL Online remote desktop software is used in all industries around the world, so it must be suitable for every type of user. This is one of the main benefits that our users highlight in their software reviews on Sourceforge and other peer review sites.
Why is customization important for remote support software users?
People are generally more willing to install or run software from known vendors. That’s why we make it easy for our users to customize our remote desktop software by adding their logo, key images, and colors that their customers will quickly recognise and trust. This enhances the user experience.
This is a basic customization, we can also offer more advanced and complex customization options for enterprise users. The most recommended product for larger enterprises is Managed Private Cloud, a purpose-built and customized single-tenant remote desktop solution that offers 100% data protection and complete customization.
Can you tell us more about the Managed Private Cloud solution?
Managed Private Cloud (MPC) combines the attractive benefits of the cloud with a high level of data protection, independence and security guaranteed by an on-premises solution. With MPC, a company gets instant access to a secure, single-tenant remote desktop solution that simply works 24/7, with no hardware investment or system administration required, as the team at ISL Online manages the private cloud exclusively for a specific business. The system can be hosted on public IaaS providers (Microsoft Azure, Amazon Web Services – AWS, etc.) or in private data centers (provided by our enterprise customers).
The customization options for MPC users are almost endless. In addition to branding, users can automate certain tasks or change the behavior of the ISL Light application. For example, enforce color quality, hide the client streaming bar, specify what happens if ISL Light loses connection to a remote computer, record each session if your security policy requires it, tailor a list of security measures, and more. At the customer’s request, we offer full OEM conversion where a company can incorporate remote control functionality into their enterprise software products such as Remote Monitoring & Management (RMM), IT Service Management (ITSM), Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP).
What are the biggest benefits of the MPC plan?
With MPC, an enterprise customer gets a High availability (HA) system with smart balancing that guarantees stability and reliability of service. Our MPC customers (banks, telecommunication companies, large service companies, manufacturers, governments and public institutions) have full control over the privacy and security configuration of their remote desktop system.
Extensive customization capabilities allow us to adapt the service to each customer’s requirements and network constraints, such as a closed network, specific security policies, etc.
How has ISL Online helped businesses succeed?
Our customers report increased productivity of their IT support, noticeable time and money savings, better performance, improved stability of the remote support service and increased security of the service.
What our customers appreciate most is the flexibility they receive from our business development team, and their ability to understand and resolve specific customer pain points. As well as the availability, responsiveness and high quality of the technical support provided by ISL Online.
What kind of businesses use ISL Online Remote Desktop?
ISL Online is a universal remote desktop tool. We serve small and medium businesses as well as large enterprises, including multinational corporations, from all industries and from all over the world. Our strongest presence is in Japan and Europe, and we are increasingly expanding into the US and Latin American markets.
Is the remote desktop software secure?
ISL Online software is used by banks, insurance companies, government institutions, medical centers and other organizations that handle highly sensitive data. That’s why security is at the heart of ISL Online’s focus. We apply various measures and features that make ISL Online secure and help us maintain strict security standards. Our information security management systems are based on the globally recognized ISO 27001 standard, which underline our commitment to information security.
ISL Online enables two-factor authentication, integrates with external authentication services, guarantees AES 256-bit end-to-end encryption, uses RSA 2048-bit (optional 4096-bit) keys, exportable audit logs and automatic session recording.
How can companies get in touch with ISL Online?
You can contact our sales team via email or live chat to book a demo to learn more about the software. We offer a 15-day free trial that allows you to test ISL Online and try out all the features for yourself.
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