In the home service industry, many business owners are handling operations either out in the field or late at night when the work is finished. Between quoting, invoicing, scheduling, payments, and client management, they’re struggling to keep up and keep clients happy.
Jobber is job tracking and customer management software for home service businesses. It helps business owners be more efficient, win more jobs, and take back their time by keeping all of their work and customer information in one convenient place. They get to share that efficiency with their customers, too. By staying on track for today, they can improve for tomorrow.
Today we’re talking to Nazaré McCue from Jobber. As Senior Manager, Product Marketing and Lifecycle Marketing, Nazaré works with her team to create meaningful experiences that deliver the right message, to the right people, at the right time at every stage in their customer journey.
What is a home service business, anyway?
Home service is exactly what it sounds like—any business that provides a service to your home. Cleaning, plumbing, contracting, landscaping, pool cleaning, snow removal, dog walking… There are so many kinds of small businesses that keep our lives running smoothly. They provide necessary services and employ local workers, making them vital to our homes and to our communities.
How did Jobber first get started and why?
Jobber started in 2011 with two developers, Sam Pillar and Forrest Zeisler. Forrest’s friend Graham ran a three-person painting company called Painters Enterprise. He loved his business, but staying on top of the paperwork was its own full-time job.
Sam and Forrest wanted to help. They built a simple online tool that Graham could use for invoicing, scheduling, and client information. It didn’t take long to realize that this tool had the potential to help more than a single company. It actually spoke directly to many of the challenges that the entire home service industry faces every day.
They knew they could change the way the entire industry operates and help other small businesses at the same time. This led them to form Jobber and dive deeper into solving businesses’ pain points. The company has grown in the last 10 years from serving a single painting company to helping over 100,000 service professionals in 47 countries.
Tell us about the product. What are some of its most-used features?
Jobber is stacked with features that help home service entrepreneurs automate their businesses:
- The client manager helps you keep track of client details, both in the office and on the job, and send notifications at any point in the quoting, work, or invoicing process.
- Flexible scheduling lets you manage your calendar, assign teams to jobs, and share important details about each job.
- Easily create, send, and follow up on quotes and invoices, and get paid directly through Jobber.
- If you’re already using other common tools to manage your business, Jobber integrates with several of them, including QuickBooks Online.
These features help business owners be more efficient, win more jobs, and take back their time.
What recent product developments are you most excited about?
We recently rolled out a couple of product developments for our US clients that mean big things for our customers.
We made improvements to help your invoices get paid faster. You can send your customer an invoice via text or email, and they can pay this invoice online using a credit or debit card. Typically clients who pay online pay in one day compared to 10 days with a cheque. We do this through our in-app payment platform called Jobber Payments. It allows you to manage your payments in the same place you manage your work.
We also just launched an integration to enable online booking through Google’s Local Services Ads. Homeowners searching for services on Google can book an available time in the service provider’s calendar, directly from their Local Services ad. This makes it so Jobber customers can literally earn new business in their sleep.
What makes Jobber different from competing home service software companies?
All of our competitors offer at least some of the same services we do, but none of them offer the whole package. These are just a few of the features that set Jobber apart:
- Award-winning in-app customer support, plus dedicated phone, chat, and email support
- Automated 24-hour service for your clients through Jobber’s client hub, where they can review invoices and work logs and pay invoices
- Individual and batch quoting and invoicing, including automated client follow-up emails and text messages
- Online booking through your website, or allow customers to book directly from Google Search when you connect Jobber to your Local Services Ads
- Job and task management, including customizable job forms and checklists for a consistent client experience
- A mobile app for Android and iOS, including push notifications to notify teams about new and updated jobs
But it’s not just our product that makes us different. As a company, we believe in helping our customers’ businesses succeed. This belief is hardwired into everything we do, and it shapes the way we give back to our customers and our community.
Okay, tell us more—how does Jobber give back?
I’m glad you asked! There are two recent examples of how we give back: Jobber Professional Development Day and Boost by Jobber.
We held the first-ever Jobber Professional Development Day on March 24, 2021. More than 20 speakers and special guests spoke about how people, profit, and process can help your business improve. Thousands of home service professionals attended our online sessions, which you can still watch online.
On Jobber PD Day, we also announced Boost, our grant program designed to help launch, grow, and strengthen small home services businesses. This year, we’re giving away $100,000 to almost-entrepreneurs, new business owners, and experienced business owners through grants ranging from $1,000 to $20,000, depending on the category.
How has COVID-19 affected the home service industry?
The home service industry is growing at a record rate. Businesses are definitely recovering from the massive market dip we saw in 2020—in fact, our customers tell us that they’re busier than ever. That said, many of them don’t have the resources to keep up. Supply prices are through the roof. They’re operating with smaller teams while some employees are self-isolating or staying home with their kids.
We’ve worked hard to support home service entrepreneurs during the pandemic. Jobber helps them manage the admin side of their businesses so they can complete as many jobs as possible. We also make it easy to offer a no-touch experience through our client hub and online credit card processing so teams and homeowners can maintain a safe distance. With Jobber PD Day and Boost by Jobber, we’re also investing in their success as business owners.
All of these efforts keep them profitable and help them grow, whatever the world might look like right now. After all, that’s why we exist as a company: to help people in small businesses be successful.
About Jobber
Jobber is job tracking and customer management software for home service businesses. It offers tools to help entrepreneurs organize their operations, impress their customers, and grow their businesses. Jobber is available on a multi-tiered subscription basis and comes with a 14-day free trial. Learn more at getjobber.com.
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