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The remote access industry is in the midst of a massive evolution and the market is expected to maintain, if not surpass its growth rate in the future. The interconnected nature of today’s economy, the internet of things, as well as collaborative business environments are all driving forces shaping the way we interact with and share information. Staying connected and available is no longer a luxury, but rather a necessity in today’s digital economy, and the latest trends have transformed the principles of remote work, access, and support.
We caught up with Swati Tewari, the co-founder of ShowMyPC, to discuss the main reasons behind the latest trends in the remote work industry and gain some insight into the growing customer base that benefits from their products and services.
Question 1: Can you tell us a bit about your company? How did ShowMyPC emerge and what was the initial concept?
Initially, we created ShowMyPC as a solution for screen sharing. Back in 2002, our project consisted of building an efficient tool that will not only make online collaboration easier, but also convenient, secure, and most importantly, time-effective. We incorporated ShowMyPC in the summer of 2007, and our project has since evolved into an all-inclusive product, equipped with cutting-edge features, that provides a wide range of services such as meetings, remote support, and remote access. As a global leader in the current market, ShowMyPC offers a smooth and complete integration with any website, application or API. We are pleased to say that through our product, users and customers have managed to overcome some of the most challenging communication and support issues they have faced in the past.
Question 2: Who did you envision ShowMyPC would serve best and who did you have in mind when you developed this program?
When developing ShowMyPC, we were thinking of building an easily accessible tool that would potentially optimize communication and collaboration on a global scale. Our fundamental product, which started with seamless screen sharing and desktop sharing, elevated the concept of conducting online meetings to an entirely different level. The broadcast feature in ShowMyPC allows companies, small business owners, and freelancers (or any computer user for that matter) to broadcast the screen, either during a presentation or online meeting, with a remarkable definition and virtually no interruptions. Our customers enjoy a plethora of services, from scheduling online meetings and organizing web conferences to accessing, sharing/transferring files and documents across multiple devices as well as offering/receiving technical support in a matter of seconds.
Question 3: Can you share with us some of the services you offer? Or perhaps some of the most popular ways that people use ShowMyPC?
ShowMyPC is very easy to use, it doesn’t necessarily require that the user be a computer whiz for that matter. It’s especially appealing because individuals can either share their desktop or selective applications. The built-in chat and whiteboard system allow users to communicate within the program, as well as share screenshots, specific applications, and scheduled meetings. The program also provides a web-based, java version to accommodate Linux and Mac users, so accessing a remote computer is possible without necessarily installing the Windows application. In addition to that, users can access and manage their home or office PCs from practically anywhere and using any mobile device. We offer many services and product packages, ranging from premium, professional, business, and enterprise, equipped with some common features like online meetings, remote access, remote support, and web conferences. Additional features vary with each product, such as unattended PC support, branded application, as well as a helpdesk system to better manage support requests and increase productivity. ShowMyPC is customizable so that it’s meticulously tailored to each company’s needs, the program also accommodates private hosted PCs using local servers and virtual machines.
Question 4: How is remote access evolving and how does ShowMyPC come in to play?
Remote access is evolving beyond its position as a mere IT support tool, primarily due to the potential it yields in the business world. Collaborative problem-solving under a very narrow and limited time window is a goal that most, if not all, big corporations and small businesses aspire to achieve, and this is exactly what ShowMyPC can do. Imagine the efficiency and productivity that can result from a successful collaboration throughout an entire organization! Add to that resource and information sharing in real-time, and employees and tech support staff can now utilize the reliability of remote access to oversee and control devices regardless of their geographic location in actual time. But besides that, confidentiality and security risks represent a rising concern for many corporations and businesses, especially due to the complexity of managing a substantial number of geographically distributed devices. ShowMyPC offers a secure remote access platform in order to manage all organizational operations in the safest way possible and allows varying access levels to staff members to ensure increased efficiency and productivity while still reducing downtime and maintenance costs.
Question 5: What are some of the benefits of working remotely with ShowMyPC? But more specifically, how can it help online professionals and businesses alike?
The interconnected nature of today’s economy, the internet of things, as well as collaborative business environments are all driving forces shaping the way we interact with and share information. That’s where ShowMyPC comes in. The application can be used to conduct staff training or tutoring online while still generating revenue. A pertinent example would be a tutor who offers an online course and can teach multiple individuals regardless of their location. Using ShowMyPC’s HTML Viewer, all that the users need to attend the course is a web browser. Not only that but said tutor could also use the file transfer feature to effortlessly send material to the class, and benefit from a shared folder containing all the relevant files that each individual part of the course can access. ShowMyPC also comes to the rescue, specifically in IT emergencies. Explaining the issue to tech support over the phone is highly ineffective and borderline fruitless. However, desktop sharing allows technical staff to get a direct look at the issue at hand, which means they can solve the problem faster, and so downtime is a thing of the past.
Question 6: What are the latest trends in the remote work industry and where does ShowMyPC stand in the market?
Remote work has undoubtedly revolutionized the business market and the current economy. The very concept of online meetings and remote access have evolved beyond anyone’s preliminary expectations, and the industry is presumed to grow at a compound annual growth rate of 16.52% reaching 1.4 billion USD by 2022. This goes to show just how ubiquitous and pervasive remote access software has become. Companies are increasingly embracing this shift from conventional practices that once defined our economy and the business world as they are progressively resorting to hiring remotely. This trend alone not only allows businesses to save up on office space and the additional costs that physical assets require, but it also provides them with the ability to build a reputable economic estate 100% remotely. Coupled with the boom in the freelancing industry and the virtualization of the workplace, remote work has changed the fundamental principles that dictate how people work and the way tasks are handled. Traveling nowadays doesn’t necessitate that work stops or that individuals are unreachable, on the contrary, employees can enjoy a bit of free time during their business trips while still remaining engaged in their work and being productive via remote access and online meetings. Our vision for ShowMyPC revolves around providing businesspeople and professionals with secure and high-quality online meetings, premium remote access software, and customized integration for our users to be able to connect with clients from anywhere around the globe at any time.
Question 7: How do you see ShowMyPC growing further down the road? And what are your future goals for the program?
Our vision for ShowMyPC is ever-expanding, we strive to keep our products easily accessible for everyone out there in need of remote access and remote support. We’re passionate about building a strong customer base by catering to each and every individual’s remote needs. Our mission consists of breaking geographic barriers through elevating the connectivity in every location around the world via the use of a distinguished compilation of top-notch products. We aim to improve our current cloud network and include an even larger range of services to ensure that our users’ networking and collaborative needs are fulfilled all at once through our comprehensive products.