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Items To Follow Up On: Does not show answer
All you get is series of questions, not the answers the user gave.
I do not see the point of this functionality if it isnt working correctly.
2009-03-10 08:02:41 UTC in OpenExpert
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Output steps as XML document
For use in excel or other systems.
2009-03-10 07:53:43 UTC in OpenExpert
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If you plan to include external links to outside information, you would be well advised to track the clicking of such links. (assuming you track steps as well)
If you track these links, it will add to the overall picture of how users are using the expert system and how well integrated it is with your knowledge base or FAQs.
This could be done by a simple function that wraps any link inside...
2009-03-10 07:52:39 UTC in OpenExpert
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1. Popular steps
Self explanatory
2. Popular interviews
Self explanatory
3. Abandoned interviews
Where users failed to reach the terminating leaf of a branch
4. Average session time by interview
Determines the average time it took for a session by interview
5. Steps where 'BACK' button was clicked
Shows where a user went BACK, which will identify steps that are not popular or...
2009-03-10 07:47:14 UTC in OpenExpert
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I would like to be able to allocate a particular interview to a certain client, and track its progress.
From this information (if session tracking was enabled) I would be able to
a) bill my clients for the time
b) see what clients are having what problems
A simple free text field 'client_id' could be added to the start of the interview to allocate this session to a client.
In...
2009-03-10 07:41:41 UTC in OpenExpert
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KAYAKO has a good troubleshooter.
http://www.kayako.com/demo/
Consider their front and back end interface when designing this.
2009-03-10 07:37:02 UTC in OpenExpert
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The current display of the steps (i.e. sequential questions) is very ugly.
A simple opens source javascript treeview control, like this one..
https://sourceforge.net/projects/simplehtmltree
would add massively to the usability of the interface.
2009-03-10 07:35:24 UTC in OpenExpert
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Instead of hardcoding the buttons that take you to each step, simply use a class and a linked style sheet.
For example, line 128 of expert-wizard.php is this:
If you replace it with a button class, then you can easily change the appearance of the forms using CSS rather than having to :
a) find the code that puts out...
2009-03-10 07:33:06 UTC in OpenExpert
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It would be useful to store the paths taken by a user to solve a particular problem.
The way to do this would be to create a session table with the following fields:
CREATE TABLE `session` (
`session_id` bigint(20) NOT NULL default '0',
`step_id` bigint(20) NOT NULL default '0',
`session_string` varchar(100) NOT NULL default '',
`start_time` datetime NOT NULL default...
2009-03-10 07:30:07 UTC in OpenExpert
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Like the KAYAKO troubleshooter, track the clicking of steps as an indication of the popularity of the particular path taken to solve a problem.
This would result in an admin REPORTS section which detailed popular steps.
2009-03-10 07:26:12 UTC in OpenExpert
