Share

SourceForge.net

Tracker: Support Requests

5 NNTP services issue - ID: 750344
Last Update: Comment added ( moorman )

Hello,

I normally connect to the NNTP service to view the
discussion forums. However, during the past two days,
I have not been able to connect to the NNTP server,
nntp.sourceforge.net. Is it down?

Michel


Michel ( michelsantos ) - 2003-06-06 21:30

5

Closed

None

San Mehat

SF.net NNTP Service

Second Level Support

Public


Comments ( 2 )

Date: 2003-08-26 16:27
Sender: moormanSourceForge.net SubscriberSourceForge.net Site Admin

Logged In: YES
user_id=152443

Please advise: is this issue still present? To respond, add
a comment to this request.


Date: 2003-06-07 15:23
Sender: burleySourceForge.net SubscriberSourceForge.net Site Admin

Logged In: YES
user_id=597273

Greetings,

This canned response is used by the SourceForge.net team to
convey information about how this Support Request will be
handled. Please read the entirety of this comment before taking
any further action; information enclosed in this comment will
help you to ensure that you have an excellent support experience.

The SourceForge.net team takes all reported issues seriously; we
will work to provide you a complete, accurate, and timely
response to your inquiry. Information about our support policies
and procedures may be found at:
https://sourceforge.net/docman/display_doc.php?docid=11230&group_id=1

ABOUT THIS ISSUE: Based on the initial review of this request, we
have determined that this issue will be considered to have
Moderate Priority (this is signified by the summary line we use
on this request, not by the Priority setting on this request).
Issues within this category include all issues related to the
SourceForge.net NNTP service, which is currently undergoing beta
testing (it is not yet considered a stable, production service).
A description of this class of issues may be found at:
https://sourceforge.net/docman/display_doc.php?docid=11230&group_id=1#issueclass_moderate

TRIAGE PROCESS: The initial review of this issue has resulted in
a member of the SourceForge.net staff determining who should
process this issue, and a change in the Priority, Summary,
Assignee, Group and Category settings for this request. We use
these settings solely for grouping purposes; as the submitter,
you SHOULD NOT change any of these settings. Since we use all of
these settings to group issues for faster response, you should
understand that changing any of these settings (particularly the
listed Priority setting) will result in significant delays in the
processing of your request.

WHAT TO EXPECT: Issues related to usage of the SourceForge.net
NNTP service typically receive a response within five business
days (the SourceForge.net team works at least Monday through
Friday, 9am to 5pm Pacific, excepting holidays). Issues related
to outages of the SourceForge.net NNTP service are provided a
response within two business days. All issues reported during
night hours, or on the weekend, will receive their first review
during normal weekday business hours. Within our next response,
we will typically request additional information about the
problem you have reported, or provide you specific
troubleshooting instructions. Please wait patiently for our next
review of, and response to, this request.

INQUIRING ABOUT THE STATUS OF THIS ISSUE: Should you have
questions or concerns regarding the status of this issue, simply
add a comment to this support request. All comments you post to
this support request will be received by the SourceForge.net team
member who has been assigned this issue. Please do not submit a
second support request about this issue (add a comment to this
request instead), and do not attempt to contact the assignee of
this request via email; all additional information or comments
about this request should be posted as a comment to this request.

Thank you,

SourceForge.net support



Attached File

No Files Currently Attached

Changes ( 5 )

Field Old Value Date By
status_id Open 2003-08-26 16:27 moorman
close_date - 2003-08-26 16:27 moorman
assigned_to nobody 2003-06-07 15:23 burley
summary NNTP Server? 2003-06-07 15:23 burley
artifact_group_id None 2003-06-07 15:23 burley