Tracker: Support Requests

5 Google to outlook sync - ID: 3574277
Last Update: Settings changed ( floriwan )

Hi,

Hope you are well.

Great app, i have just joined the Android family form Blackberry clan and have been using your app.

Something strange happen this morning i can't rem what I ok'd but when I sync form Google to Outlook Names show in outlook, emails addresses show in outlook but no phone numbers show for some people.

I have been trouble shooting to try and narrow down the issue.
Could because I have contact in Google tagged and friends?

As you can imagine not having 300 phone numbers in outlook is a bit of an issue.

Any assistance would be appreciated.

Thanks

James


James ( jamly ) - 2012-10-03 17:32:06 PDT

5

Closed

None

Florian Saller

Bug

v3.5.1

Public


Comments ( 9 )

Date: 2013-03-28 22:05:47 PDT
Sender: floriwanProject Admin

no response, so I consider it as closed


Date: 2012-10-04 22:15:46 PDT
Sender: floriwanProject Admin

Hi, you have to exit GCSM running instance, copy the unzipped file to the
GCSM installation folder, then start GCSM again. You can verify that it is
the new versionby checking the window title of GCSM settings form, should
show 3.5.18-Beta. Then click on the reset matches link on the lower left,
then sync again


Date: 2012-10-04 20:15:06 PDT
Sender: jamly

hmmm same I don't think i have completed it properly.

can you give
me more instructions please.


Date: 2012-10-04 19:27:12 PDT
Sender: jamly

Ok think i might have got it now... running lets see if this fixes it


Date: 2012-10-04 19:27:09 PDT
Sender: jamly

Ok think i might have got it now... running lets see if this fixes it


Date: 2012-10-04 19:23:48 PDT
Sender: jamly

Hi Florian,

I have unzipped but don't understand what to do next.

Apologies for my ignorance. :(

GCSM installation folder?




Date: 2012-10-04 11:14:34 PDT
Sender: floriwanProject Admin

Can you please unzip the attached 3.5.18 Beta version of GoContactSync.exe
and replace the file in your GCSM installation folder? Maybe you have to
reset the matches (link in bottom left of the GCSM settings mask) before it
works


Date: 2012-10-04 05:41:19 PDT
Sender: jamly

Hi Floriwan,

Strange i changed a few to work instead of mobile and they popped up in
outlook under business phone.

There are many under 'business' in google that don't show up in outlook.

Thanks

James




Date: 2012-10-03 22:47:32 PDT
Sender: floriwanProject Admin

Maybe you are using special Phone number labels not involved in syncing.
Please notice, that only the following Phone number (default) labels are
synced from Google to Outlook (and vice versa):

if (!string.IsNullOrEmpty(source.PrimaryTelephoneNumber))
if (!string.IsNullOrEmpty(source.MobileTelephoneNumber))
if (!string.IsNullOrEmpty(source.HomeTelephoneNumber))
if (!string.IsNullOrEmpty(source.Home2TelephoneNumber))
if (!string.IsNullOrEmpty(source.BusinessTelephoneNumber))
if (!string.IsNullOrEmpty(source.Business2TelephoneNumber))
if (!string.IsNullOrEmpty(source.HomeFaxNumber))
if (!string.IsNullOrEmpty(source.OtherTelephoneNumber))
if (!string.IsNullOrEmpty(source.PagerNumber))
if (!string.IsNullOrEmpty(source.CarTelephoneNumber))
if (!string.IsNullOrEmpty(source.AssistantTelephoneNumber))



Attached File ( 1 )

Filename Description Download
GOContactSync.zip Please try 3.5.18 Beta Download

Changes ( 16 )

Field Old Value Date By
allow_comments 0 2013-03-28 22:05:55 PDT floriwan
close_date 2012-10-04 22:16 2013-03-28 22:05:47 PDT floriwan
allow_comments 1 2013-03-28 22:05:47 PDT floriwan
status_id Pending 2013-03-28 22:05:47 PDT floriwan
close_date - 2012-10-04 22:16:11 PDT floriwan
status_id Open 2012-10-04 22:16:11 PDT floriwan
status_id Pending 2012-10-04 19:23:48 PDT jamly
close_date 2012-10-04 11:14 2012-10-04 19:23:48 PDT jamly
status_id Open 2012-10-04 11:14:52 PDT floriwan
close_date - 2012-10-04 11:14:52 PDT floriwan
File Added 454330: GOContactSync.zip 2012-10-04 11:14:25 PDT floriwan
close_date 2012-10-03 22:47 2012-10-04 05:41:28 PDT jamly
status_id Pending 2012-10-04 05:41:28 PDT jamly
assigned_to nobody 2012-10-03 22:47:32 PDT floriwan
status_id Open 2012-10-03 22:47:32 PDT floriwan
close_date - 2012-10-03 22:47:32 PDT floriwan