SourceForge.net

Tracker: Support Requests

5 permission denied in htdocs - ID: 2123965

Last Update: Comment added ( sfdumper )

Details:

Hi, I cannot change or delete files in my webspace
(/home/groups/t/th/thief/htdocs/). I tried to update index.html,
download.html and changes.html and got a permission denied for these files.
Can you fix this?

Thanks,
Ludens

Submitted:

ludens ( ludens ) - 2008-09-23 05:44

Priority:

Status:

Closed

Resolution:

None

Assigned:

Travis West

Category:

Project Web Services

Group:

First Level Support

Visibility:

Public

Comments ( 10 )

Date: 2008-10-02 13:30 Sender: sfdumper No, the problem is not solved. I login using the USERNAME,PROJECTNAME@web.sourceforge.net that is sfdumper, sfdumper@web.sourceforge.net but I cannot change or delete files in my webspace So what can I do? I tryed by puttysftp and winscp
Date: 2008-10-02 12:24 Sender: travis-w Greetings, Okay, based on your most recent comment in this support request, it appears that this is resolved. Need anything else? Open up a new support request and we'll get on it! Thank you, SourceForge.net support
Date: 2008-10-02 12:24 Sender: travis-w Greetings, Okay, based on your most recent comment in this support request, it appears that this is resolved. Need anything else? Open up a new support request and we'll get on it! Thank you, SourceForge.net support
Date: 2008-10-02 05:53 Sender: sfdumper No for me the proble is still on...! As I ALREADY WROTE I use the the USERNAME,PROJECTNAME@web.sourceforge.net format, but nothing to do.... Any ideas? Thank you
Date: 2008-10-02 05:52 Sender: nobody No for me the proble is still on...! As I ALREADY WROTE I use the the USERNAME,PROJECTNAME@web.sourceforge.net format, but nothing to do.... Any ideas? Thank you
Date: 2008-10-02 00:47 Sender: ludens Hi Travis, that fixed it. Thank you kindly for your assistance and keep up the good work! Cheers, Ludens
Date: 2008-10-01 23:53 Sender: travis-w Greetings! When you log in are you using the USERNAME,PROJECTNAME@web.sourceforge.net format? That could be it. Thanks, Travis West Support Guy SourceForge.net P.S. - Remember to monitor our Site Status page: https://sourceforge.net/sitestatus . Keep up with the latest site and service issues there! Also, get outage notices by email, find out how here: https://sourceforge.net/community/forum/topic.php?id=2728&page&replies=1
Date: 2008-10-01 15:44 Sender: sfdumper The problem is still standing....why? It's impossible to use PUTTY for changing the private key, because putty window crash after the password... :( It's impossible to write/modify our files on our /htdocs/ directories I tried to login at sfdumper@web.sourceforge.net many times using PuttySFTP and WINSCP... How can we solve it? Thank you
Date: 2008-09-23 16:01 Sender: sfdumper Me too...I've the same problem...
Date: 2008-09-23 07:50 Sender: travis-w Greetings, This canned response is used by the SourceForge.net team to convey information about how this Support Request will be handled. Please read the entirety of this comment before taking any further action; information enclosed in this comment will help you to ensure that you have an excellent support experience. The SourceForge.net team takes all reported issues seriously; we will work to provide you a complete, accurate, and timely response to your inquiry. Information about our support policies and procedures may be found here: https://sourceforge.net/docs/C01 ABOUT THIS ISSUE: Based on the initial review of this request, we have determined that this issue will be considered to have High Priority. Issues within this category typically include high-priority issues related to the SourceForge.net site or services, such as CVS repository clean up, CVS stale locks, CVS import requests, user account issues, and support inquiries. A description of our issue priorities may be found here: https://sourceforge.net/docs/C01#issue_priorities TRIAGE PROCESS: The initial review of this issue has resulted in a member of the SourceForge.net staff determining who should process this issue, and a change in the Priority, Summary, Assignee, Group and Category settings for this request. WHAT TO EXPECT: Issues of this nature will typically be reviewed again by the assigned member of the SourceForge.net team within 3 business days (the SourceForge.net team works at least Monday through Friday, 9am to 5pm Pacific, excepting holidays), though most issues of this nature are handled within 24 hours of submission. Within our next response, we will make a determination regarding your request, or ask for clarification of this issue report. Please wait patiently for our next review of, and response to, this request. INQUIRING ABOUT THE STATUS OF THIS ISSUE: Should you have questions or concerns regarding the status of this issue, simply add a comment to this support request. All comments you post to this support request will be received by the SourceForge.net team member who has been assigned this issue. Please do not submit a second support request about this issue (add a comment to this request instead), and do not attempt to contact the assignee of this request via email; all additional information or comments about this request should be posted as a comment to this request. Cheers!, the SourceForge.net support team. P.S. - Want to avoid spam? Make sure you mark support requests Private when you need to send us your email address or other private information, so that spammers and other nefarians don't nab it. Then, bookmark the requests so that you can find the issue later if you are not logged in when you submit your request.

Attached File

Changes ( 10 )

Field	Old Value	Date	By
close_date	-	2008-10-02 12:24	travis-w
status_id	Open	2008-10-02 12:24	travis-w
status_id	Pending	2008-10-02 00:47	ludens
close_date	2008-10-01 23:53	2008-10-02 00:47	ludens
close_date	-	2008-10-01 23:53	travis-w
status_id	Open	2008-10-01 23:53	travis-w
assigned_to	sog	2008-10-01 16:02	travis-w
artifact_group_id	Second Level Support	2008-10-01 16:02	travis-w
artifact_group_id	None	2008-09-23 07:50	travis-w
assigned_to	nobody	2008-09-23 07:50	travis-w

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Tracker: Support Requests

Comments ( 10 )

Attached File

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Changes ( 10 )

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