SourceForge.net

Tracker: Support Requests

8 PHP completely broken on project web server - ID: 2119831

Last Update: Comment added ( sf-robot )

Details:

I am still getting the "Error establishing a database connection" - yes,
I'm trying to connect to "mysql-a".

However, I suspect this is a PHP breakage. As a test, I renamed my
.htaccess file out of the way, and created a file "test.php" with just the
string "Hello world." in it - no PHP at all, even. (c.f.
/home/groups/a/ao/aolserver/htdocs/files/test.php)

Trying to request that file (c.f. http://aolserver.com/files/test.php)
results in the "Error establishing a database connection" response.

Something outside of my control is doing the wrong thing. Can someone in
Support _please_ take a serious look into this?

Submitted:

Dossy Shiobara ( dossy ) - 2008-09-19 21:49

Priority:

Status:

Closed

Resolution:

None

Assigned:

Daniel Hinojosa

Category:

Project Web Services

Group:

First Level Support

Visibility:

Public

Comments ( 10 )

Date: 2008-10-05 02:20 Sender: sf-robot This Tracker item was closed automatically by the system. It was previously set to a Pending status, and the original submitter did not respond within 14 days (the time period specified by the administrator of this Tracker).
Date: 2008-09-20 15:11 Sender: hinojosa Greetings, Based on the message below, it sounds like this is under control. Let me know and if so, we can close this out. If you need something else from us, please let me know. Need anything else? Drop a comment into this support request. We'll get back on it! Cheers!, Daniel Hinojosa - the SourceForge.net support gnome P.S. - We have a new Site Status page: https://sourceforge.net/sitestatus . Keep up with the latest site and service issues there! Also, get outage notices by email, find out how here: https://sourceforge.net/community/forum/topic.php?id=2728&page&replies=1
Date: 2008-09-20 11:52 Sender: dossy Thanks, anonymous commenter - it looks like that's the issue, aolserver.com wasn't a CNAME for vhost.sourceforge.net - sigh. I swear, at one time it was ... I hope once the DNS is updated, everything "works" again. Thanks for all your help!
Date: 2008-09-20 05:07 Sender: nobody I'm not sourceforge support, but it doesn't work from your vhost: http://aolserver.com/files/test.php but does work from sourceforge: http://aolserver.sourceforge.net/files/test.php
Date: 2008-09-20 04:38 Sender: hinojosa Greetings, BTW, the info on the error logs is in our updated doc for project web: http://alexandria.wiki.sourceforge.net/Project+Web,+Shell,+VHOST+and+Database+Services#tocProject%20Web,%20Shell,%20VHOST%20and%20Database%20Services13 Need anything else? Drop a comment into this support request. We'll get back on it! Cheers!, Daniel Hinojosa - the SourceForge.net support gnome P.S. - We have a new Site Status page: https://sourceforge.net/sitestatus . Keep up with the latest site and service issues there! Also, get outage notices by email, find out how here: https://sourceforge.net/community/forum/topic.php?id=2728&page&replies=1
Date: 2008-09-20 04:18 Sender: hinojosa Greetings, Actually, the logs are available on the server. I just grabbed one to confirm. I used sftp. Once connected, cd to /home/groups/e/er/error_logs. You can grab the one that is most likely to be a candidate. In the mean time, I am going to escalate this to the SOG team cause they would be the ones that needs to take it from here. Need anything else? Drop a comment into this support request. We'll get back on it! Cheers!, Daniel Hinojosa - the SourceForge.net support gnome P.S. - We have a new Site Status page: https://sourceforge.net/sitestatus . Keep up with the latest site and service issues there! Also, get outage notices by email, find out how here: https://sourceforge.net/community/forum/topic.php?id=2728&page&replies=1
Date: 2008-09-20 03:24 Sender: dossy Daniel, this makes _NO_ sense. I'm creating a test PHP page that does NOT try to access a database -- hell, it doesn't even include any PHP code! It looks like a misconfiguration of the project web server. Can someone please look at the HTTP error logs? I'd do it myself if we still had shell access and I could tail -f them.
Date: 2008-09-20 03:09 Sender: hinojosa Greetings, Sorry for the delay on this. As per our Site Status (https://sourceforge.net/sitestatus) message, "Project database migration redux 2008-09-18" - http://sourceforge.net/community/forum/topic.php?id=3492&page&replies=2, we are still trying to get some issues there resolved. Need anything else? Drop a comment into this support request. We'll get back on it! Cheers!, Daniel Hinojosa - the SourceForge.net support gnome P.S. - We have a new Site Status page: https://sourceforge.net/sitestatus . Keep up with the latest site and service issues there! Also, get outage notices by email, find out how here: https://sourceforge.net/community/forum/topic.php?id=2728&page&replies=1
Date: 2008-09-20 02:10 Sender: dossy I can access my project web files. As I said: if I create a file named "test.php" and put "hello world" inside, requesting it via HTTP yields the "Database error" response. This makes no sense, whatsoever. Please, someone actually LOOK at this? I've cancelled my SF.net subscription today (after having paid it since 2004) because this "priority support" is a joke.
Date: 2008-09-19 22:47 Sender: hinojosa Greetings, As previously announced to project admins by email, the PHP version has been updated as has the method/hostname/username for accessing file management for project web has changed as part of our project web migration to the new Chicago datacenter. Details regarding the migration may be seen at: http://sourceforge.net/community/forum/topic.php?id=3471&page&replies=2 In short: SCP/SFTP/rsync over SSH are viable methods; you'll auth against web.sourceforge.net; and your username for auth will be USERNAME,PROJECTNAME@web.sourceforge.net which will provide you permissions to PROJECTNAME files. Also, please note that we have updated the Site Documentation (https://sourceforge.net/docs) for Project Web / DB access to reflect the changes on site: E07. Project Web, Shell and Database Services (en) - https://sourceforge.net/docs/e07 Need anything else? Drop a comment into this support request. We'll get back on it! Cheers!, Daniel Hinojosa - the SourceForge.net support gnome P.S. - Remember to monitor our Site Status page: https://sourceforge.net/sitestatus . Keep up with the latest site and service issues there! Also, get outage notices by email, find out how here: https://sourceforge.net/community/forum/topic.php?id=2728&page&replies=1

Attached File

Changes ( 19 )

Field	Old Value	Date	By
status_id	Pending	2008-10-05 02:20	sf-robot
close_date	2008-09-20 15:11	2008-10-05 02:20	sf-robot
assigned_to	sog	2008-09-20 15:11	hinojosa
close_date	-	2008-09-20 15:11	hinojosa
artifact_group_id	Second Level Support	2008-09-20 15:11	hinojosa
status_id	Open	2008-09-20 15:11	hinojosa
artifact_group_id	First Level Support	2008-09-20 04:18	hinojosa
priority	5	2008-09-20 04:18	hinojosa
assigned_to	hinojosa	2008-09-20 04:18	hinojosa
close_date	2008-09-20 03:09	2008-09-20 03:24	dossy
status_id	Pending	2008-09-20 03:24	dossy
close_date	-	2008-09-20 03:09	hinojosa
status_id	Open	2008-09-20 03:09	hinojosa
status_id	Pending	2008-09-20 02:10	dossy
close_date	2008-09-19 22:47	2008-09-20 02:10	dossy
artifact_group_id	None	2008-09-19 22:47	hinojosa
close_date	-	2008-09-19 22:47	hinojosa
assigned_to	nobody	2008-09-19 22:47	hinojosa
status_id	Open	2008-09-19 22:47	hinojosa

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Comments ( 10 )

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Changes ( 19 )

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