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Tracker: Support Requests

5 SVN access issue: - ID: 2087313
Last Update: Comment added ( sf-robot )

Attempting to browse subverison repositories and checking out fails with
time-outs.


Taylor ( tdondich ) - 2008-09-01 18:32

5

Closed

None

Daniel Hinojosa

Project Subversion Services

First Level Support

Public


Comments ( 6 )

Date: 2008-09-17 02:20
Sender: sf-robotSourceForge.net Site Admin

This Tracker item was closed automatically by the system. It was
previously set to a Pending status, and the original submitter
did not respond within 14 days (the time period specified by
the administrator of this Tracker).


Date: 2008-09-02 21:49
Sender: hinojosaSourceForge.net SubscriberSourceForge.net Site Admin


Greetings,

Please add a comment to this support request, detailing the following:

1. Your Operating System name and version.

2. Your SVN client name and version.

3. The exact command or operation that you are attempting.

4. The exact error message that you receive (if applicable).

Once your response has been received, a member of the SourceForge.net team
will assist you in resolving this matter.

Cheers!,

the SourceForge.net support team.

P.S. - Want to avoid spam? Make sure you mark support requests Private
when you need to send us your email address or other private information,
so that spammers and other nefarians don't nab it. Then, bookmark the
requests so that you can find the issue later if you are not logged in when
you submit your request.


Date: 2008-09-02 21:49
Sender: hinojosaSourceForge.net SubscriberSourceForge.net Site Admin


Greetings,

Aside from the questions below, please also provide the specific project
where you are having problems by UNIX name, as well as any error messages
you may be receiving.

Need anything else? Drop a comment into this support request. We'll get
back on it!

Cheers!,

Daniel Hinojosa - the SourceForge.net support gnome

P.S. - We have a new Site Status page: https://sourceforge.net/sitestatus
. Keep up with the latest site and service issues there! Also, get outage
notices by email, find out how here:
https://sourceforge.net/community/forum/topic.php?id=2728&page&replies=1


Date: 2008-09-02 18:39
Sender: samreid


I have also had this problem several times in the last month.

Sam Reid


Date: 2008-09-02 18:38
Sender: samreid


I have also had this problem several times in the last month.

Sam Reid


Date: 2008-09-02 12:21
Sender: travis-wSourceForge.net Subscriber


Greetings,

This is an initial response the SourceForge.net team uses to let you know
how this Support Request will be handled. Please read the entirety of this
comment before taking any further action; information enclosed in this
comment will help you to ensure that you have an excellent support
experience.

The SourceForge.net team takes all reported issues seriously; we will work
to provide you a complete, accurate, and timely response to your inquiry.
Information about our support policies and procedures may be found here:
https://sourceforge.net/docs/C01

ABOUT THIS ISSUE: Based on the initial review of this request, we have
determined that this issue will be considered to have Moderate Priority.
Issues within this category typically include service questions, usage
problems, system issues, statistics, and specialized requests (such as
those requiring significant administrative overview, or which require the
development of a custom solution). A description of our issue priorities
may be found here:
https://sourceforge.net/docs/C01#issue_priorities

TRIAGE PROCESS: The initial review of this issue has resulted in a member
of the SourceForge.net staff determining who should process this issue, and
a change in the Priority, Summary, Assignee, Group and Category settings
for this request.

WHAT TO EXPECT: Issues of this nature will typically be reviewed again by
the assigned member of the SourceForge.net team within 5 business days (the
SourceForge.net team works at least Monday through Friday, 9am to 5pm
Pacific, excepting holidays). Within our next response, we will typically
request additional information about the problem you have reported, or
provide you specific troubleshooting instructions. We appreciate your
patience as we make our next review of and response to this request.

INQUIRING ABOUT THE STATUS OF THIS ISSUE: Should you have questions or
concerns regarding the status of this issue, simply add a comment to this
support request. All comments you post to this support request will be
received by the SourceForge.net team member who has been assigned this
issue. Please do not submit a second support request about this issue (add
a comment to this request instead), and do not attempt to contact the
assignee of this request via email; all additional information or comments
about this request should be posted as a comment to this request.

Cheers!,

the SourceForge.net support team.

P.S. - Want to avoid spam? Make sure you mark support requests Private
when you need to send us your email address or other private information,
so that spammers and other nefarians don't nab it. Then, bookmark the
requests so that you can find the issue later if you are not logged in when
you submit your request.


Attached File

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Changes ( 7 )

Field Old Value Date By
status_id Pending 2008-09-17 02:20 sf-robot
close_date 2008-09-02 21:49 2008-09-17 02:20 sf-robot
close_date - 2008-09-02 21:49 hinojosa
summary Subversion Repository timing out on checkouts 2008-09-02 21:49 hinojosa
status_id Open 2008-09-02 21:49 hinojosa
artifact_group_id None 2008-09-02 12:21 travis-w
assigned_to nobody 2008-09-02 12:21 travis-w