predictive dialing for vTiger using asterisk

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This is a vTiger module adding predictive dialing features using the popular asterisk PBX. The module calls the leads included in active campaigns tuning the number of concurrent calls according with the number of available agents, the answer ratio and other parameters (dial time, conversation time etc.)
It is included also an optional module providing statistics on the contact center behaviour

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Intended Audience

Telecommunications Industry

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