Sheridan Support Suite

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A web based helpdesk, ticket system & IT Service Management Solution

5.0 Stars (2)
2 Downloads (This Week)
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Description

Sheridan Support Suite is a bespoke open source IT Service Management Solution featuring client manament, ticket system, client/user management and asset management.

Sheridan Computers are an IT Support company, after trying numerous both open source and commercial applications which didn't really offer what we wanted, we decided to develop our own system in-house.

Requirements where:
- Add individual clients
- Assign sites to clients
- Assign users to clients
- Assign assets to clients
- Create service tickets with email updates
- Manage billing (email notification of billable jobs.

Requirements:-
- Apache (with mod_rewrite)
- MySQL v5+
- PHP 5.3

Sheridan Support Suite Web Site

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License

Other License

Features

  • jQuery & jQuery-UI
  • Smarty template engine

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features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5
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User Reviews

  • josearmstrong
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    Thank you for your work.

    Posted 06/11/2013
  • maxshawn
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    good job supportsuite

    Posted 09/19/2012
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Additional Project Details

Intended Audience

Customer Service, Information Technology, System Administrators

User Interface

Web-based

Programming Language

JavaScript, PHP

Registered

2012-03-14
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