Skynix OpenCIM is a state-of-art Customer Interaction Management System. It is a an open source support ticket system that seamlessly handles customer service/support via email, web-forms and phone calls vide a simple, easy-to-use, multi-user, web-based customer support platform. This comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it's completely free.
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