Support Incident Tracker Icon

Support Incident Tracker

Open source support tracking in your browser

5.0 Stars (10)
60 Downloads (This Week)
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Description

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Support Incident Tracker Web Site

Features

  • Web based: easy to install and use
  • Configurable service levels (SLA's)
  • Tracks all inbound and outbound emails
  • LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
  • Support for over 19 languages (and counting) + much more...

KEEP ME UPDATED

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