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• PHP Support Tickets v1.3

  The latest release in the killer support Tickets app. Lets the Users and Admins attach files to individual posts. Other bugs fixed and sped up a lot!!

  posted by iwarner 2355 days ago

• File released: /PHP Support Tickets/PHP Support Tickets v1.3/PHP_S_Tickets_v1.3.zip

  posted 2355 days ago

• PHP Support Tickets PHP Support Tickets v1.3 file released: PHP_S_Tickets_v1.3.zip

  /*************************************************************************** File Name : ChangeLog.txt Domain: http://www.triangle-solutions.com/ ---------------------------------------------------------------------------- Author: Ian Warner Copyright: (C) 2001 Triangle Solutions Ltd Email: iwarner@triangle-solutions.com URL: http://www.triangle-solutions.com/ Description: Describes changes made to the application Date Created: Thursday 17 April 2003 14:45:46 ****************************************************************************/ ChangeLog ---------------------------------------------------------------------------- Wednesday 04 June 2003 12:16:22 ---------------------------------------------------------------------------- +Made clicking Icon open up in a new window. +Words Attachment, file name and Icon enable the attachment to be visible against the post - some items may open direct in the browser i.e. Word documents do these days. +Adjusted the stylesheet on the admin it was different to user side and created nasty borders. +Added the abiliy for the Users and Administrators to assign attachments to each individual post. Attachment can only happen at point of writing the post at present. +Max File size can be set in the Browser but please also check your PHP ini file to make sure File Uploads are allowed and that the max file size is set high enough to satisfy your needs. +File array structure allows for easy Administering of what files Types are allowed to be uploaded - administered in config file. +Allow the Script Administrators to turn off uploading within config. Tuesday 20 May 2003 10:03:13 ---------------------------------------------------------------------------- +Added in Urgency field in User/Admin responses. +Have added a Message trail within the emails sent out by the User/Admin. The user will now be able to look within the email at past responses. It will detail the person who wrote the ticket and the date and the message. +Tidied up the admin email a little - now posts the Subject and date in a better plain text format. +Added in the correct subjects to post performed by Users and by the Admins - this may aid tracking. +Added in a META REFRESH after the posting session has ended this will refresh the user to the Ticket View screen and if they hit refresh it will not try and repost the data. This has been done for both Admin and User sides. The refresh happens after 2 seconds so they should be able to see the success message. +Added in Delete and Edit Icons to the user admin. Currently only the delete one works as I dont hink it is too hard to enter in a new user anyways. I will get the edit function to work to display more info on the user also. There is now a Javascript prompt before you delete. Sunday 04 May 2003 12:43:07 ---------------------------------------------------------------------------- +Added in the User Admin into the admin section - this will not list current users - enabling the administrator to suspend them without delay and Add new users to to the system. New users have a status of 1 suspended users a status of 2 - only users with status 1 will be allowed to log into the site area. +Changed the way the admin is added - currently one administrator can be set and this is added within the config file. Change the username and password to anything you want - only this account will have access to the admin section. You will need to create yourself as a user to get into the users end. Thursday 01 May 2003 11:55:17 ---------------------------------------------------------------------------- +Completed the admin element - so the Administrator can respond to all messages sent in. +Adding responses to tickets completed - Administrator emailed after each response id added. Now the opening page will be customer facing all responses added by the Administrator will be through the Admin there they will be able to see all the tickets produced by all there users. +NewRequest completed - a logged in user will be able to write a new request, the Administrator will be email the request. +Added in the AUTH system so I can identify users and there past posts made up a table to identify users, status will be 0-off 1-normal 2-admin +Started the application by building from the blocks of PHP-Multiple Newsletters - so the look and feel will be similar to that.

  posted 2355 days ago

• PHP Support Tickets

  V1.0 of this very simple to use Request Ticket package is released - written in PHP and utilising MySQL database.

  posted by iwarner 2390 days ago

• File released: /PHP Support Tickets/PHP Support Tickets v1.0/PHP_S_Tickets_v1.0.zip

  posted 2390 days ago

• PHP Support Tickets PHP Support Tickets v1.0 file released: PHP_S_Tickets_v1.0.zip

  /*************************************************************************** File Name : ChangeLog.txt Domain: http://www.triangle-solutions.com/ ---------------------------------------------------------------------------- Author: Ian Warner Copyright: (C) 2001 Triangle Solutions Ltd Email: iwarner@triangle-solutions.com URL: http://www.triangle-solutions.com/ Description: Describes changes made to the application Date Created: Thursday 17 April 2003 14:45:46 ****************************************************************************/ ChangeLog ---------------------------------------------------------------------------- Thursday 01 May 2003 11:55:17 ---------------------------------------------------------------------------- +Completed the admin element - so the Administrator can respond to all messages sent in. +Adding responses to tickets completed - Administrator emailed after each response id added. Now the opening page will be customer facing all responses added by the Administrator will be through the Admin there they will be able to see all the tickets produced by all there users. +NewRequest completed - a logged in user will be able to write a new request, the Administrator will be email the request. +Added in the AUTH system so I can identify users and there past posts made up a table to identify users, status will be 0-off 1-normal 2-admin +Started the application by building from the blocks of PHP-Multiple Newsletters - so the look and feel will be similar to that.

  posted 2390 days ago

• Code committed

  Anonymous committed patchset 1 of module CVSROOT to the PHP Support Tickets CVS repository, changing 11 files

  posted by nobody 2398 days ago

• Forum thread added

  Anonymous created the Welcome to Developers forum thread

  posted by nobody 2398 days ago

• Forum thread added

  Anonymous created the Welcome to Help forum thread

  posted by nobody 2398 days ago

• Forum thread added

  Anonymous created the Welcome to Open Discussion forum thread

  posted by nobody 2398 days ago