OTRS Bridge is an open-source PHP script that allows you to take agent emails from 3rd party ticketing solutions and integrate them better with OTRS transparently. Currently best suited to operation with RT (Request Tracker).
- Integrates OTRS with 3rd party ticketing solutions
- Written in PHP
- Transparent to OTRS
- Handles comments in tickets
- Relatively lightweight
Blatant self-appraisal here; does what it says it does.