User Ratings

★★★★★
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51
12
3
0
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ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 3 / 5

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User Reviews

  • Excellent solution! I haven't found a better way to manage my IT with a good way to handle my problems and changes.
  • Projeto muito organizado, com documentação muito bem feita. As extensões são muito bem documentadas e portáveis de uma versão para a outra.
  • Great! I have used 3 yeat ago. Currently, I using version 3.0.0 with design perfect, But it have a litle detection.
  • iTop has probably the best CMDB of all ITSM software, you can quickly create new CI's and add attributes in just a few clicks with the help of ITSM Designer.
  • A fantastic ITSM package.
  • Great project. Besides what it has, its core is great to work with for process managing
  • Not so easy to setup properly, but so powerful and so easy to customize!
  • Really good free solution
  • excellent
  • The ITOP Systemconfig over a config File is very poor. Not possible to check if LDAP configured correctly. Not compatible with PHP 7.2
  • Excellent. We only use the ITIL part without the ticketing system.
  • The best ticketing system i've tried.
  • I was looking for a good ITSM CMDB for our IT department. Previously using GLPI as a ticket management system, no CMDB for servers and an access database for inventory. We used the community edition to make a POC with some tuning (thanks to the extensions system without breaking on updates) for a while, and now using the commercial version with ITSM Designer is a real pleasure ! We have decided to switch from GLPI to iTop all our helpdesk solution and now all of our users are really pleased with the new Portal experience and the well build service catalog (and they quickly send GLPI to the past) and the full ITIL complient CMDB added to our daily workflow helped a lot too! iTop is an adaptable solution for a lot of needs, and the Combodo's support for paid customers is awesome (quick responses and deep dive in your setup to help find solutions)! Documentation need more attention for advanced topics/users but if you're not affraid by trial and errors steps to enhance the product for your needs, you'll be amazed! iTop Hub is a step forward to help you find new extensions and not reinvent the wheel ;) Synchronization is also a great point for iTop as you are not tied to any data formating, *YOU* decide what you want to sync and how to do it, either with a professional ETL or custom scripts! That is way more flexible than solutions that impose you compatility with a set of tools!
  • iTop is ITIL Compliant web Based app which gives you lots of ITSM customization as per your Org Structure. i have started an WhatsApp Group community of iTop just to connect with people who uses iTop. strcitly No Spams or Bots. Please join if you are interested to collaborate and explore more with iTop(only) NB:This is not Official Group from Combodo. this group is created only for the benefit of iTop users to network and collaborate. please remove the extra spaces after https: and before com and Open the link to join my WhatsApp Group: https: //chat.whatsapp. com/4P3kZkxLtjDBQMOWXhDt03
  • iTop is an awesome Open Source system. You can do A LOT with it and it is highly customizable. That being said. There still is some room left to make some things more easy to set. e.g. the user rights could go a lot further than they do now.
  • - takes time to set up, but if done properly, it's really easy to use for end-users - highly customizable, also suitable for non-IT departments as an inventory and service desk system! - easy to integrate with other software - although a professional company, they do tend to browse the discussion forums and help non-paying customers as well on a best effort level - rights management could be further improved: rights should be more granular ( role PER organization; rather than one role and limited to some organizations )
  • Awesome project obviously :)
  • An brilliant tool ! Great out-of-the-box, and becomes terrific once you dig into all the customisation, enhancement and integration that are possible !
  • Yes tool is looking good. But am facing with some problems I have installed ITOP and i have installed SLA extension also even though after creating an Incident and User Request SLA was not getting attached with the ticket can anyone please help me on this how to configure SLA in ITOP's.
    1 user found this review helpful.
  • iTop is perfect for a small budget ITSM project The customization mecanism is also very easy and safe to use Thanks Combodo
    1 user found this review helpful.
  • Combodo really have something special in this product. They get what an IT Manager needs to know about their environment and how all the components fit together. Having iTop has been a fantastic asset to our department. The only complaints I have for them is their interface is a bit dated, their community support is lacking, and their extensions need some attention. But functionally this product is wonderful, particularly the TeemIP module. Keep up the great work!
  • Fantastic job guys, I use it for years and it's always improving. Thank you
  • I have a question. Why does this program say that param 'memory_limit' with a value of -1 in my php.ini file is too small and ask for at least 33554432? As it's known for php developers and according to php manual the value -1 is the biggest value. It means there's no limit. It is just little bit annoying to change my php congifurations every time when i setup itop projects, as i've set up memory_limit to -1 so that it would be proper for everything.
  • I have 18 years of web design (including CSS/JavaScript), OO Perl programming, and Linux systems administration experience. I have written more than one web app in my time, and plenty of DB-driven applications. The good: * The user interface, once you get used to it, is fairly simple and very clean. I generally like it. * The PHP objects appear to be well organized, with good modularity and good object extension. * You can import batches of objects as CSVs. * It has internationalization language files. The bad: * Not all CSV imports work. For example, the FunctionalCI <-> Document Link CSV import fails. This is particularly glaring in 2016, considering that you can find people asking for help with that back in 2014. * The database has zero key constraints on it. None. Nunca. Nada. * I have no idea where lookup values (such as Operating System family names) come from. The base table has a list of IDs, and that's it. If you use the right view (for example, view_OSVersion), they show up. * Linkages to FunctionalCIs are not obvious. There are lnk* tables for creating links, but sometimes you have to enter additional FunctionalCIs for the linkage type (for example, OtherSoftware <-> FunctionalCI linkages). The ugly: * The show create view syntax results. Seriously, if you look at it, you might go blind. Even after I reformatted it and edited it in vim with syntax highlighting enabled, it was nearly unreadable. * The support. All I get is Sourceforge and Google, and those aren't particularly helpful. I have mostly had to rely on reading the source, viewing the table and view creation SQL, and trial and error. The missing: * iTop brags that you can integrate it with other systems via ETL to pull data in from other sources. It turns out that that means you need a programmer (yours or one of theirs) to write custom software to do that. If you're doing something basic with it, or have a small operation, it is probably OK. If you want to automate anything (particularly linking CIs), be prepared for a heavy time and effort investment.
    4 users found this review helpful.
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