Overview

A simple, web based IT Service Management tool

Read More

IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT

Features

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality
  • Data synchronization (data federation)

Keep Me Updated

Don't miss out on important updates!





Reviews (41)

Write a Review
stade13
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Good ITSM/CMDB, you can easily do what you want

Posted 04/15/2014
khurana2204
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

4 star

Posted 03/28/2014
yves-riguet
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Our datacenter operation team has been using iTop for a while, now. We are managing 9000 functional assets, and use iTop as a ticketing tool. We chose this IT operation tool based on performance and flexibility. We've been happy ever since. - We are constantly improving on the standard datamodel by implementing our own extensions, adapting the tool to our specific requirements - We are integrating iTop with external systems (Active Directory synchronization, and monitoring platforms) with ease. - The support we received from Combodo was top-notch. The developers are very responsive through the community portal. - iTop can be easily adapted to whatever you want. Out of the office, I am using iTop to manage memberships of a small association. The drawbacks: - It takes a bit of a learning curve to get up to speed with all the functionality. - Documentation was a little weak, at least until version 2.0.0 appeared. It's been constantly improved by the Combodo team ever since. Highly recommended.

Posted 12/13/2013
All Reviews

Resources

Find a Partner

Combodo SourceForge Sponsored

Combodo

Combodo is a french IT service company created by the founders of the Open Source project iTop. Combodo helps all enterprises in improving IT management using ITIL best practices.

ITOMIG SourceForge Sponsored

ITOMIG

ITOMIG is a German company specialized in open source consulting and implementation, especially around iTop and Libre Office.

Super-visions

Super-visions

Super-Visions is committed to the success of every one of its customers and partners. We know that our customer’s IT Operations and Service Delivery success depends, in part, on a partner that delivers comprehensive monitoring coverage and IT automation.

OpenCSI

OpenCSI

OpenCSI is a French consulting company specialized in consulting and integration of high added value Open Source technologies.

Qinet

Qinet

Qinet is an Italian ICT company. Qinet can becom eyour partner in the identification and organization of processes and infrastructure solutions.

Icons must be PNG, GIF, or JPEG and less than 1 MiB in size. They will be displayed as 48x48 images.