Overview

A simple, web based IT Service Management tool

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IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT

Features

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality
  • Data synchronization (data federation)

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Reviews (50)

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gsacrey
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

All in all I think the product is good. What is seriously lacking is support. The forums are poorly monitored. You can see questions that have been asked in 2012 still not addressed. The documentation needs to be more detailed and up to date as well. The GUI is easily navigated and the performance of searching is good as well. CSV imports are sketchy mind you with some glaring bugs. All in all a decent toolset. With some time and effort it could be great.

Posted 03/31/2015
cefranklin
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Standalone is okay if you like manually inputting everything. No easy way (or documentation) on how to sync with other common systems (ocs/glpi/fusioninventory). Talend has some promise so you can transform the data and insert it into iTop but, makeing the relationships is a beast. For example, Inserting a computer and os and software are easy. Linking them all together is where you will start pulling your hair out. Doesn't seem to be any plugins for this either, ie: no community. For small shops with a little to track, this is okay but, if you are that small, this is overkill. No network scanning either....

Posted 09/05/2014
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Resources

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