Overview

A simple, web based IT Service Management tool

Read More

IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT

Features

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality
  • Data synchronization (data federation)

Keep Me Updated

Don't miss out on important updates!





Reviews (46)

Write a Review
cefranklin
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Standalone is okay if you like manually inputting everything. No easy way (or documentation) on how to sync with other common systems (ocs/glpi/fusioninventory). Talend has some promise so you can transform the data and insert it into iTop but, makeing the relationships is a beast. For example, Inserting a computer and os and software are easy. Linking them all together is where you will start pulling your hair out. Doesn't seem to be any plugins for this either, ie: no community. For small shops with a little to track, this is okay but, if you are that small, this is overkill. No network scanning either....

Posted 09/05/2014
All Reviews

Resources

Find a Partner

Combodo SourceForge Sponsored

Combodo

Combodo is a french IT service company created by the founders of the Open Source project iTop. Combodo helps all enterprises in improving IT management using ITIL best practices.

ITOMIG SourceForge Sponsored

ITOMIG

ITOMIG is a German company specialized in open source consulting and implementation, especially around iTop and Libre Office.

Super-visions

Super-visions

Super-Visions is committed to the success of every one of its customers and partners. We know that our customer’s IT Operations and Service Delivery success depends, in part, on a partner that delivers comprehensive monitoring coverage and IT automation.

OpenCSI

OpenCSI

OpenCSI is a French consulting company specialized in consulting and integration of high added value Open Source technologies.

Qinet

Qinet

Qinet is an Italian ICT company. Qinet can becom eyour partner in the identification and organization of processes and infrastructure solutions.

Icons must be PNG, GIF, or JPEG and less than 1 MiB in size. They will be displayed as 48x48 images.