Overview

A simple, web based IT Service Management tool

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IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT

Features

  • Fully configurable CMDB
  • HelpDesk and Incident Management
  • Service and Contract Management
  • Change Management
  • Configuration Management
  • Automatic SLA management
  • Automatic impact analysis
  • CSV import tool for all data
  • Consistency audit to check data quality
  • Data synchronization (data federation)

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Reviews (43)

Write a Review
darioems
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

5 Star

Posted 07/18/2014
mturrubiates
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Great application, fully integrated, easy to customize and reliable We are using it for almost one year, it has my highest recommendation. Thank you very much to Combodo´s team, keep up the great work!

Posted 05/07/2014
stade13
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

Good ITSM/CMDB, you can easily do what you want

Posted 04/15/2014
khurana2204
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

4 star

Posted 03/28/2014
mortis-omnibus
1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

We use this in an enterprise solution for service management: from opening incidents ticket, problem reports, service request and change management. A very good tool. We are about to use the CMDB portion of the tool to allow us to keep track of the inventory. I am pretty amazed that it is so easy to use especially since it utilizes the ITIL standards! :)

Posted 03/04/2014
All Reviews

Resources

Find a Partner

Combodo SourceForge Sponsored

Combodo

Combodo is a french IT service company created by the founders of the Open Source project iTop. Combodo helps all enterprises in improving IT management using ITIL best practices.

ITOMIG SourceForge Sponsored

ITOMIG

ITOMIG is a German company specialized in open source consulting and implementation, especially around iTop and Libre Office.

Super-visions

Super-visions

Super-Visions is committed to the success of every one of its customers and partners. We know that our customer’s IT Operations and Service Delivery success depends, in part, on a partner that delivers comprehensive monitoring coverage and IT automation.

OpenCSI

OpenCSI

OpenCSI is a French consulting company specialized in consulting and integration of high added value Open Source technologies.

Qinet

Qinet

Qinet is an Italian ICT company. Qinet can becom eyour partner in the identification and organization of processes and infrastructure solutions.

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