A simple, web based IT Service Management toolRead More
IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT
- Fully configurable CMDB
- HelpDesk and Incident Management
- Service and Contract Management
- Change Management
- Configuration Management
- Automatic SLA management
- Automatic impact analysis
- CSV import tool for all data
- Consistency audit to check data quality
- Data synchronization (data federation)
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Good ITSM/CMDB, you can easily do what you want
We use this in an enterprise solution for service management: from opening incidents ticket, problem reports, service request and change management. A very good tool. We are about to use the CMDB portion of the tool to allow us to keep track of the inventory. I am pretty amazed that it is so easy to use especially since it utilizes the ITIL standards! :)
Our datacenter operation team has been using iTop for a while, now. We are managing 9000 functional assets, and use iTop as a ticketing tool. We chose this IT operation tool based on performance and flexibility. We've been happy ever since. - We are constantly improving on the standard datamodel by implementing our own extensions, adapting the tool to our specific requirements - We are integrating iTop with external systems (Active Directory synchronization, and monitoring platforms) with ease. - The support we received from Combodo was top-notch. The developers are very responsive through the community portal. - iTop can be easily adapted to whatever you want. Out of the office, I am using iTop to manage memberships of a small association. The drawbacks: - It takes a bit of a learning curve to get up to speed with all the functionality. - Documentation was a little weak, at least until version 2.0.0 appeared. It's been constantly improved by the Combodo team ever since. Highly recommended.
iTop is the best ITSM tool, we can depend on it in your Production Environment.
Combodo is a french IT service company created by the founders of the Open Source project iTop. Combodo helps all enterprises in improving IT management using ITIL best practices.
ITOMIG is a German company specialized in open source consulting and implementation, especially around iTop and Libre Office.
Super-Visions is committed to the success of every one of its customers and partners. We know that our customer’s IT Operations and Service Delivery success depends, in part, on a partner that delivers comprehensive monitoring coverage and IT automation.
OpenCSI is a French consulting company specialized in consulting and integration of high added value Open Source technologies.
Qinet is an Italian ICT company. Qinet can becom eyour partner in the identification and organization of processes and infrastructure solutions.