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Description

HelpDEZk is a powerfull software that manages requests/incidents. It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as an support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval levels.
HelpDEZk can put together advanced managing resources with an extremely easy use. Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time.
It is developped in objects oriented PHP language, with the MVC architecture and uses the templates system SMARTY. For the javascripts, JQUERY is used.

Helpdezk Web Site

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Ticketing Systems

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Additional Project Details

Languages

Brazilian Portuguese, English

Intended Audience

Customer Service, Information Technology

User Interface

Web-based

Programming Language

JavaScript, PHP

Registered

2012-08-09
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