Helpdeskrating is a Plugin for GLPI http://www.glpi-project.org extending the helpdesk tickets with a new tab. Here the work of the technician can be rated in 4 different
categories (overall, sollution, technician, time) with points from 1 to 6, where 1 is best and 6 is worst.
In turn the technician can also rate the requester's communication, input and collaboration, also with points from 1 to 6.
Additional to that the requester and the technician have the possibillity to add a comment to their rating, to explain the given points, if needed.
The rating is possible as soon as the ticket is solved.
GLPI-Logo by the GLPI-Project
Thumbs in Logo by http://commons.wikimedia.org/wiki/User:Bersam
Features
- Rating of Helpdesk tickets by the requester and the technician
- Rating is optional and always possible as soon the ticket is solved
- Rating a Ticket automatically accepts the solution
- Different statistics for the technician
Categories
BusinessLicense
GNU Library or Lesser General Public License version 3.0 (LGPLv3)Follow GLPI Helpdeskrating
Other Useful Business Software
BrightGauge, a ConnectWise solution, was started in 2011 to fill a missing need in the small-to-medium IT Services industry: a better way to manage data and provide the value of work to clients. BrightGauge Software allows you to display all of your important business metrics in one place through the use of gauges, dashboards, and client reports. Used by more than 1,800 companies worldwide, BrightGauge integrates with popular business solutions on the market, like ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, Smileback, and so many more. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. BrightGauge automatically computes these formulas for you. Want to show your prospects how quick you are to respond to tickets? Show off your data with embeddable gauges on public sites.
Rate This Project
Login To Rate This Project
User Reviews
Be the first to post a review of GLPI Helpdeskrating!