Helpdeskrating is a Plugin for GLPI http://www.glpi-project.org extending the helpdesk tickets with a new tab. Here the work of the technician can be rated in 4 different
categories (overall, sollution, technician, time) with points from 1 to 6, where 1 is best and 6 is worst.

In turn the technician can also rate the requester's communication, input and collaboration, also with points from 1 to 6.

Additional to that the requester and the technician have the possibillity to add a comment to their rating, to explain the given points, if needed.

The rating is possible as soon as the ticket is solved.

GLPI-Logo by the GLPI-Project
Thumbs in Logo by http://commons.wikimedia.org/wiki/User:Bersam

Features

  • Rating of Helpdesk tickets by the requester and the technician
  • Rating is optional and always possible as soon the ticket is solved
  • Rating a Ticket automatically accepts the solution
  • Different statistics for the technician

Project Samples

Project Activity

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Categories

Business

License

GNU Library or Lesser General Public License version 3.0 (LGPLv3)

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User Ratings

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1
ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 3 / 5
features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 1 / 5
design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 3 / 5
support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 1 / 5

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Additional Project Details

Languages

English, German

Intended Audience

System Administrators

User Interface

Plugins

Programming Language

PHP

Related Categories

PHP Business Software

Registered

2012-02-29