It's a Service Desk (Help Desk) Web based, free software and open source, based on the international standard ITIL, designed to reduce the cost of implementation in SMEs (PyMEs), perfect for companies with few resources for a IT departments.
Good work guys keep going with this ITIL compliance software, simple and pretty easy. can i mod it. LOL
Not quite the experience I was expecting and nothing on Numara Track-It! Help Desk Software for ITIL compatibility, ease of use and scalability.