This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.
- Probability of blocking calls,
- Number lines required,
- Able to determine maximum number of calls in an hour,
- Predicted Telephone Service Factor (TSF),
- Agent occupancy (percentage of time on calls),
- Determine the number of calls that will be waiting,
- Provide the average speed to answer a call,
- And, the ability to determine the number of agents needed.
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