911 Call Tracker is a Java app that tracks 911 phone calls. It provides detailed reports of: calls per operator/answer times, abandoned calls/ring times, calls over answer limit and more. Provides real-time access to call info,TDD,address, and cell info.
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911 Call Tracker beta 1 has released. 911 Call Tracker is already in use in a thirty-one position 911 center in a county north of Atlanta, Georgia. This particular 911 center has relied on 911 Call Tracker for the past three years. This particular 911 center has made significant improvements in : 1) 911 answer times 2) Number of abandoned calls 3) Calls ringing over 12 seconds 4) Calls ringing over 18 seconds 5) Administrative line answer times In addition to the reduction in answer times, the 911 center has eliminated all paper CDR printouts and now relies on a combination of a live database and a data warehouse to store call records. The center uses 911 Call Tracker for real-time retrieval of calls from the live database. They also use 911 Call Tracker to access archived call records from the data warehouse. 911 Call Tracker offers the following features: 1) Number of 911 call answered by each operator. 2) Number of admin call answered by each operator. 3) Number of abandoned calls. 4) Calls over 12 seconds. 5) Calls over 18 seconds. 6) List of abandoned calls by number. 7) List of call over 12 seconds by number. 8) List of call over 18 seconds by number. 10) Search call by time/date. 11)Search call by operator. 12)Search call by position. 13)Search call by phone number. 14)Search cell phone calls. 15)Search TDD calls and view all TDD communications from both caller and operator. 16)Search by address. 17)Search by caller's name. 911 Call Tracker can be adapted to any 911 phone system that has the capabilities to store call records in a database. Most modern 911 phone systems have this capability.
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