Abandon Call Monitoring Tool

Monitor Abandon and Short Duration Calls using Avaya TSAPI library

5.0 Stars (2)
6 Downloads (This Week)
Last Update:
Download callaban-1.3.9.rar
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Windows

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Description

This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details.

Abandon Call Monitoring Tool Web Site

Categories

CRM

License

Other License

Features

  • Displays abandoned calls of monitored VDN
  • Displays short duration calls of monitored VDN
  • Stores abandon and short duration call data in MySQL or MSSQL database
  • Stores VDN call logging in MySQL or MSSQL database
  • Calculates moving average of abandon and short duration call rate
  • Supports Nagios integration to display abandon and short duration rate graphically
  • Displays top abandon agents and callers
  • Displays top short duration agents and callers
  • API (caapi32) for application integration
  • API supports moving average of ACHT, ASA and AWT API
  • Writes call data to Splunk for traffic analysis
  • API template to get user data from UUI and write it to Splunk

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User Reviews

  • henrycollins
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    Easy to run callaban

    Posted 12/23/2012
  • lucasalvarez
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    callaban is fast and easy to use

    Posted 11/03/2012
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Additional Project Details

Languages

English

Intended Audience

System Administrators

User Interface

Non-interactive (Daemon)

Programming Language

C++

Registered

2012-08-02
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