ASTRES

PHP powerfull help-desk web software

37 Recommendations
70 Downloads (This Week)
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Screenshots

Form to sum up the progress of a project Details of a ticket view by a member of the support team Dialog interface between the customer and the support Search engine for tickets of customers Statistics about tickets Planning of the absences of the members of the support

Description

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news...

ASTRES Web Site

Categories

Dynamic Content, Enterprise, Front-Ends

License

GNU General Public License version 2.0 (GPLv2)

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User Ratings

66% recommended
 
 
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  • Posted by Pavel — 2012-10-20

    Really nice project!

  • Posted by liam boyd — 2012-09-12

    Great software, thanks astres

  • Posted by Eric Beaupré — 2013-04-16

    Excellent logiciel de gestion des services d'assistance. Complet, professionnel et bien conçu. Comprend un grand nombre d'outils de gestion et de statistiques, permettant de prendre en charge et d'opérer un service d'assistance (HelpDesk) avec un minimum de configuration. Chapeau aux concepteurs et merci pour le partage...

  • Posted by Diego — 2013-02-09

    ASTRES is small and works nicely

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Additional Project Details

Languages

English, French

Intended Audience

Customer Service, Information Technology

User Interface

Web-based

Programming Language

JavaScript, PHP, XSL (XSLT/XPath/XSL-FO)

Registered

2007-10-24

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