Avaya Asterisk Logger

The AstLogger enable call recording in Asterisk for Avaya system.

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18 Downloads (This Week)
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Download AstLogger-1.4.0.rar
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Windows

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Description

The Avaya Asterisk Logger is a server module that triggers call recording on Asterisk for the Avaya system. The software uses Avaya TSAPI library, it makes Single Step Conference (SSC) call to an agent extension in Avaya side and bridge the voice path with Asterisk. After voice path bridged between Avaya and Asterisk, Asterisk is responsible for the call recording. Call details information is stored in MySQL database, web based software can be developed to search call records based on information such as calling number, called number, agent ID, etc. The software can also act as an auto-greeting server for call center agents, multiple greetings can be defined for an agent. E.g. different greeting for service, sales or support calls.

Avaya Asterisk Logger Web Site

Categories

CRM

License

Other License

Features

  • Records voice calls for Avaya phones
  • Stores voices calls in different directory based on VDN or Split numbers
  • Stores voice calls in different format such as .wav, mp3, ogg, etc
  • Supports auto greeting based on VDN or Split numbers
  • Searches voice calls by calling number, called number, agent ID, extension, etc
  • Email call record link with attachment
  • User administration and password management
  • Audit trial logging
  • Monitors logger status via the web interface
  • Download voice files directly from the web
  • Supports customer number clickable (callto protocol) over the web interface

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User Reviews

  • jonahday
    1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    astlogger is fast and stable

    Posted 12/25/2012
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Additional Project Details

Languages

English

Intended Audience

Customer Service

User Interface

Non-interactive (Daemon)

Programming Language

C++

Registered

2012-10-22
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