Astal Helpdesk is a enterprise-grade help desk software written in PHP. Its main features: 5 types of users, ticket lock functionality, 15 designs pre-installed, installation service, custom template design service. It is commercial open-source s/w.
- 5 different types of users with different roles and responsibilities
- 15 designs pre-installed
- Custom theme design service: we will design a theme for the helpdesk which matches with the look and feel of your current site
- Ticket lock functionality: Only one user can work on one ticket, at a time
- Easy to understand installer provided with the software
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