Help Desk Software

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Browse free open source Help Desk software and projects below. Use the toggles on the left to filter open source Help Desk software by OS, license, language, programming language, and project status.

  • Control remote support software for remote workers and IT teams Icon
    Control remote support software for remote workers and IT teams

    Raise the bar for remote support and reduce customer downtime.

    ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools.
  • Cyber Risk Assessment and Management Platform Icon
    Cyber Risk Assessment and Management Platform

    ConnectWise Identify is a powerful cybersecurity risk assessment platform offering strategic cybersecurity assessments and recommendations.

    When it comes to cybersecurity, what your clients don’t know can really hurt them. And believe it or not, keep them safe starts with asking questions. With ConnectWise Identify Assessment, get access to risk assessment backed by the NIST Cybersecurity Framework to uncover risks across your client’s entire business, not just their networks. With a clearly defined, easy-to-read risk report in hand, you can start having meaningful security conversations that can get you on the path of keeping your clients protected from every angle. Choose from two assessment levels to cover every client’s need, from the Essentials to cover the basics to our Comprehensive Assessment to dive deeper to uncover additional risks. Our intuitive heat map shows you your client’s overall risk level and priority to address risks based on probability and financial impact. Each report includes remediation recommendations to help you create a revenue-generating action plan.
  • 1
    Faveo Helpdesk

    Faveo Helpdesk

    Open source help desk ticketing system

    Faveo Helpdesk is an automated, web-based help desk system for managing customer support. It serves as an easy to install, easy to use and cost-effective ticket management solution for startups, SMEs and enterprises. Faveo Helpdesk enables you to efficiently tackle customer service management, incident management and SLA management, with a built-in knowledge base so you can share information with staff and customers. It’s been integrated with numerous platforms including Facebook, WhatsApp and Twitter, and can be customised according to your particular business requirements.
    Downloads: 19 This Week
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  • 2
    OcoMon - PHP

    OcoMon - PHP

    Sistema Completo para gestão de demadas de suporte técnico e ativos

    O Ocomon é um sistema de Helpdesk voltado para o gerenciamento completo de chamados de suporte e controle integrado de inventário para equipamentos de informática. Possui muitas funcionalidades interessantes como controle de SLAs e parada de relógio. Experimente!
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    Downloads: 81 This Week
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  • 3
    qdPM - Web-Based Project Management Tool
    qdPM is a free web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Tasks. Compatible with php 7.2+ and php 8.0+
    Downloads: 48 This Week
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  • 4
    BugTracker.NET
    ATTENTION: Corey here, creator of BugTracker.NET. Please checkout the successor to BugTracker.NET, "Budoco", which is like BugTracker.NET, but runs cross platform and uses PostgreSQL. https://github.com/ctrager/budoco In November 2020 Microsoft released .NET 5, aka .NET Core aka dotnet core. It drops technologies that BugTracker.NET depends on. Budoco is a rewrite that runs on dotnet core. Budoco is *BU*gtracker dot net on *DO*tnet *CO*re. Microsoft has a good track record of keeping so BugTracker.NET "Classic", which was born in 2001 and is still alive going into 2021, should be fine for the next few years. So, about BugTracker.NET "Classic": A web-based bug or issue tracker written using .NET 4.x Framework, ASP.NET, C#, and SQL Server (SQL Server Express too). Probably has all the features you need. Easy to setup. Power and flexibility when you need it. Learn more at http://ifdefined.com/bugtrackernet.html
    Downloads: 13 This Week
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  • Automated RMM Tools | RMM Software Icon
    Automated RMM Tools | RMM Software

    Proactively monitor, manage, and support client networks with ConnectWise Automate

    Out-of-the-box scripts. Around-the-clock monitoring. Unmatched automation capabilities. Start doing more with less and exceed service delivery expectations.
  • 5
    CMDBuild -Platform for  Asset Management

    CMDBuild -Platform for Asset Management

    Environment for configuring customized applications Asset Management

    CMDBuild is the open source web environment for the configuration of custom applications for the Asset Management. With CMDBuild you can build and extend your own CMDB, modeling it according to the needs of your Organization. You can configure workflows, reports, dashboards, schedule operations and checks, manage documents, georeference your asset in maps or view them in 3D models. You can also interoperate with external solutions through webservices. Or you can choose one of the standard vertical solutions, already configured: CMDBuild READY2USE and openMAINT.
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    Downloads: 243 This Week
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  • 6
    Mibew Messenger 3
    Mibew Messenger is an open-source live support application allowing visitors of your site to chat with your operators.
    Downloads: 54 This Week
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  • 7

    GM Online Registration

    Web Online Registration and Payment System for Events

    Online registration and payment system for events, to be added to an existing web site (HTML or WordPress). Can be used for any type of registration that requires payment, such as events, membership, etc. Consists of HTML, CSS, Javascript, PHP, and MySQL files. Requirements: PayPal Seller account linked to a bank account Web Server with PHP scripting (version 5, 7, or 8) and MySQL database
    Downloads: 13 This Week
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  • 8
    Mibew Messenger 1.x
    "Mibew Messenger" - is unique software allowing visitors of your site to chat with your operators. This repo should be treated as an obsolete. For modern version of Mibew Messenger see https://sourceforge.net/projects/mibew/
    Downloads: 4 This Week
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  • 9

    PHP Ticket System

    A refreshing and simple to use trouble ticket system project...

    PHP Ticket System was a small PHP MySQL trouble ticket or work order system. This project started out as a way to learn how to develop a CRUD web application in 2013. Since 2013 I have had have many carrier changes and honestly did not keep up with all of the changes to PHP. That being said I did learn more about NodeJS and Angular 2+. Almost a decade later I have decided to re-write this app using NodeJS 12 and Angular 9. If you would like to check out the new project "Node Ticket System", please visit the GitHub page here: https://github.com/node-ticket-sytem/node-ticket-system.
    Downloads: 7 This Week
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  • PRTG Network Monitor | Making the lives of sysadmins easier Icon
    PRTG Network Monitor | Making the lives of sysadmins easier

    Stay ahead of IT infrastructure issues

    PRTG Network Monitor is an all-inclusive monitoring software solution developed by Paessler. Equipped with an easy-to-use, intuitive interface with a cutting-edge monitoring engine, PRTG Network Monitor optimizes connections and workloads as well as reduces operational costs by avoiding outages while saving time and controlling service level agreements (SLAs). The solution is packed with specialized monitoring features that include flexible alerting, cluster failover solution, distributed monitoring, in-depth reporting, maps and dashboards, and more.
  • 10
    Mantis2Go
    Mantis2Go is an out of the box installation of MantisBT (a free popular web-based bugtracking system) for Windows. Do not use for production purposes! Maybe the easiest way to try MantisBT on Windows: 1. Start Mantis2Go installer 2. Choose directory where you want to install Mantis2Go (USB stick if you want) 3. Click "Yes" to start Mantis2Go
    Downloads: 2 This Week
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  • 11
    PHD Help Desk
    PHD Help Desk is a PHP+Javascript+MySQL open source Help Desk tracking software, very usefull for the help desk incident registration, follow up and managing of them, with knowledge data base access. Interface and docs available in Spanish and English
    Downloads: 2 This Week
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  • 12
    Support Incident Tracker

    Support Incident Tracker

    Open source support tracking in your browser

    Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.
    Downloads: 1 This Week
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  • 13
    A powerful PHP/mySQL help desk ticket system that keeps you at arms length with your clients or website audience.
    Downloads: 4 This Week
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  • 14
    helpdesk ticketing system, knowledgebase

    helpdesk ticketing system, knowledgebase

    The Free & Popular HESK Web Based Software in Complete Virtual Machine

    This VM is created for 2 reasons: 1. Very little initial setup work required to make a Help Desk live, within minutes. 2. This system should keep running for Years, without requiring Updates / Breakages. If you are new to Virtual Machines, then please watch the Video below ( taken from my other project. just replace td with hd wherever mentioned ) After starting this VM, please login to its administration panel with: Website Address: https://hd.local/ ( Accept Any Warnings ) Admin Username: admin Admin Password: change_this from any PC on your Local Network. Then setup your "SMTP Server" details from the Settings -> Email option. This will help in the flow of all emails from the system. Then setup up your Team Accounts. All other features can be explored at your leisure. Once setup & running, please ensure that a Backup of the system, is taken regularly, to avoid any issues. These are covered in the video. Google Search helps in finding more about hesk.
    Downloads: 4 This Week
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  • 15
    FreeScout Helpdesk

    FreeScout Helpdesk

    Best open source helpdesk & shared mailbox

    FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP. It can be easily deployed even on a shared hosting. Here are just some of its features: slick modern design, free iOS and Anroid apps, seamless email integration, auto replies, internal notes, collision detection, modules allowing to integrate with WhatsApp, Facebook or Telegram, Knowledge Base, Live Chat, CRM, Customer Portal, Canned Responses and much more.
    Downloads: 3 This Week
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  • 16
    Helpdezk

    Helpdezk

    HelpDEZk is a powerfull software that manages requests/incidents.

    HelpDEZk is a powerfull software that manages requests/incidents. It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as an support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval levels. HelpDEZk can put together advanced managing resources with an extremely easy use. Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time. It is developped in objects oriented PHP language, with the MVC architecture and uses the templates system SMARTY. For the javascripts, JQUERY is used.
    Downloads: 3 This Week
    Last Update:
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  • 17
    Elastik
    A very flexible web based ticket/issue tracker with multiple clients and projects, fully configurable fields, categories, stati and status transitions - all on a per project basis. Track any process you want! Available under an BSD license from MAPIX Technologies
    Downloads: 1 This Week
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  • 18

    Roundup Issue Tracker

    Simple-to-use/-install issue-tracking system: web, REST, email, CLI

    Roundup is a simple-to-use and -install issue-tracking system with command-line, web, REST, XML-RPC, and e-mail interfaces. It runs on python 2.7 or 3.6 or newer. Roundup has been deployed for: * bug tracking and TODO list management (the classic installation) * customer help desk support (with a wizard for the phone answerers, linking to networking, system and development issue trackers) * issue management for IETF working groups * sales lead tracking ...and so on. It's been designed with flexibility in mind - it's not just another bug tracker. Roundup ships with a *demo tracker* to play with - after you've unpacked the source, just run "python demo.py" and load up the URL it prints out! Get current development source from mercurial repo at: <https://sourceforge.net/p/roundup/code/ci/default/tarball?path=>
    Downloads: 1 This Week
    Last Update:
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  • 19
    Car Sales Management System Codeigniter

    Car Sales Management System Codeigniter

    Car Sales Management System, Vehicle Sales Management in Codeigniter

    Vehicle Sales Management System Built on Codeigniter 2.x Framework Features : Front End with Vehicles Added from Back-end with details Back-end login system for admins, employees Different Controlling for Admin and Employee New Employee Adding for doing Sales , Adding new vehicles Admin Features : # Add, Edit , Delete almost anything(Including new users), Sell vehicles, See customer Details Employee Features : # Add vehicles only and Sell them to new clients with their details ------------------------------------------------------------------------- Others : Used CodeIgniter Active record for DB query, Basic Parser use of codeigniter, uses cool template for backend with a lot of effects, form validation with codeigniter Database is included in the folder. Uses Datatables with sorting , filtering , and date to date range for getting result Change DB & URL as the video Shows localhost. Contact : dranger2011@gmail.com for any help. For Pro version Contact me.
    Downloads: 2 This Week
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  • 20
    Extensible n-tier application with multilayered architecture. It's an open source project and available for free. Initially targeted to web based solutions. Licensed under the modified MIT license. Visit http://sibertek.net to know more.
    Downloads: 2 This Week
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  • 21
    BugLite
    New release 1/20/2011 - Intuitive and simple web server (or localhost) based bug tracking & reporting system. Uses PHPs built-in SQLite3, no MySql required. Supports any OS with browser.
    Downloads: 1 This Week
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  • 22
    Complain Management System
    Complain Management is a Web based project used to manage Customer's complain Online. User can login, and Create complain, view complain details and track the status of its complain.
    Downloads: 1 This Week
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  • 23
    Job Costing Tracking system

    Job Costing Tracking system

    Keep track of all your job costs, make sure you don't lose money

    Book a Job Card, assign employee which records the time spent on the job that transfers to a timesheet, add costing like materials from built-in inventory system. Finally create invoices integrating with XERO online accounting or print PDF invoice.
    Downloads: 1 This Week
    Last Update:
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  • 24
    lfsd

    lfsd

    Help Desk Software

    lfsd is a free help desk software. lfsd is a web application, writed in PHP, jQuery and MySQL database. There are the customers support, the projects management, the technical contracts management, the suppliers management, the advanced statistics. lfsd is translated in italian and english.
    Downloads: 1 This Week
    Last Update:
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  • 25
    JAM Circle
    JAM Circle is a Kanban Application Platform on Eclipse RCP.Kanban is similar to sticky note.you can use it for GTD,Planning,Pull System using Kanban.It supports to send Card using XMPP and to define it\'s behavior using Script(JRuby and ECMAScript).
    Downloads: 1 This Week
    Last Update:
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Guide to Open Source Help Desk Software

Open source help desk software is a type of customer service management system that allows businesses to streamline their organization’s support services. These systems provide the technology needed for businesses to create, organize, and track incidents or requests from customers using an online platform. The main purpose of open source help desk software is to improve workflows and make it possible for customers’ inquiries and issues to be addressed quickly and transparently.

The important features of open source help desk solutions vary widely, depending on the particular product chosen by a company. Common features include ticketing systems, workflow automation, knowledge base/FAQs, self-service portals, SLA (service level agreement) tracking, email integration, asset tracking & reporting capabilities. Additionally, some solutions may include AI-based machine learning algorithms to automate resolution processes and other modern technologies such as chatbots.

Most open source solutions are free to use but typically require additional setup or custom development in order to integrate them with other business systems or add additional features that are required by companies based on their specific requirements. The advantage of this type of setup is that there is no licensing cost associated with the software itself – meaning companies can save money on maintenance and support costs since these tasks are handled directly within the solution rather than being outsourced externally. Additionally, since most open source solutions are customizable to your exact requirements they can be tailored specifically towards your individual needs without needing any costly upgrades down the line.

In conclusion, open source help desk software provides businesses with an efficient way to manage customer service issues without having to spend large amounts of money upfront for licenses or upgrades over time. It also allows companies better control over their support processes with ability customize their solutions exactly as needed while still being able to take advantage of modern technologies like workflow automation and AI-based machine learning where applicable.

Features Provided by Open Source Help Desk Software

  • Ticket Management: Open source help desk software provides users with the ability to manage customer requests, track progress on tasks and prioritize tickets. Users can also customize ticket forms to capture more detailed information from customers.
  • Automation: Open source help desk software offers a range of automation features that enable users to streamline their processes and reduce the amount of manual work required. This includes automated responses, email notifications, setting up workflows and automating data entry processes.
  • Knowledge Base: An integrated knowledge base is often included in open source help desk software so that users can access useful materials such as FAQs or product guides directly from the platform. This helps reduce customer service inquiries and increases efficiency when managing customer queries.
  • Self-Service Portal: Customers can be given access to self-service portals so they can find answers to their own questions, submit support requests or view existing requests without needing to contact the help desk team directly. This allows customers to take care of their own inquiries quickly and easily while freeing up time for staff members in the process.
  • Reporting & Analytics: Open source help desk software comes with reporting capabilities that allow users to generate reports on key performance metrics such as response times or resolution rates over certain time periods. This helps identify areas where improvements may be needed, giving insights into how well the team is performing overall.

What Are the Different Types of Open Source Help Desk Software?

  • Request Tracking Systems: Request tracking systems are ticket-based help desk software used for managing customer inquiries. This type of open source help desk software allows users to submit requests, assign tasks, track status and resolution times, and generate reports.
  • Issue Tracking Software: Issue tracking software is designed to keep track of issues such as bugs, problems and enhancement requests from customers. It can be used by IT teams in order to prioritize tasks and ensure that the most important ones are addressed first.
  • Knowledge Base Software: Knowledge base software provides a central repository for frequently asked questions (FAQs) which can be easily accessed by customers who are experiencing an issue. This type of open source help desk software can make it easier for organizations to provide timely support while minimizing the amount of time they have to spend on each customer inquiry.
  • FAQ Management Software: FAQ management software is used for organizing commonly asked questions into categories so that customers can quickly find solutions to their problems. This type of open source help desk software typically includes search capabilities so that customers can easily find the answers they need without having to contact customer service directly.
  • Chatbot Platforms: Chatbot platforms allow organizations to create virtual agents which can respond automatically when customers enter specific keywords or phrases into a chat window on their website or mobile app. This type of open source help desk software makes it easier for organizations to provide customized customer service without having to hire additional staff members or dedicate more resources towards support services.

Benefits of Using Open Source Help Desk Software

  1. Cost Effective: Open source help desk software is often offered at no cost or a nominal fee, allowing businesses to reduce their IT costs and provide support services without breaking the bank.
  2. Flexible: Open source help desk software can be customized to fit any business’s needs and preferences, so companies can tailor the system to meet their exact requirements.
  3. Scalable: Unlike closed-source solutions, open source software rarely requires expensive upgrades as the company expands – allowing businesses to grow without worrying about exceeding their budget.
  4. Customizable: Businesses are able to modify or create additional features to make their own unique help desk system that works perfectly for them - without having to invest in proprietary systems.
  5. Easy To Use: Most open source help desk solutions come with an intuitive user interface and simple navigation that makes it easy for employees of any skill level to use.
  6. Accessibility: Companies can access their open source platform from anywhere in the world, making collaboration between multiple locations easier than ever before.
  7. Collaborative Environment: Many open source solutions allow users to share ideas and input with other members of the community while helping one another troubleshoot common problems.

Who Uses Open Source Help Desk Software?

  • Software Developers: These are individuals who are involved in creating and maintaining open source help desk software. They typically have a strong understanding of coding and programming, and often provide technical assistance to other users.
  • System Administrators: System administrators use open source help desk software to manage the day-to-day operations of their IT infrastructure. They might be responsible for setting up servers, configuring user accounts, installing applications, and troubleshooting system issues.
  • Business Owners/Managers: Business owners and managers can utilize open source help desk software to manage customer service inquiries, track customer tickets, generate reports on the performance of the support team, monitor client satisfaction levels, etc.
  • Customer Service Representatives: Customer service representatives use open source help desk software to assist customers with product inquiries and troubleshoot technical issues with their accounts or services.
  • Educators/Students: Educators and students can take advantage of open source help desk software for educational purposes such as tracking projects or running online classes. Additionally, teachers may find themselves in need of support for their virtual learning environment or digital whiteboard platforms when teaching remotely.
  • End Users/Consumers: End users typically utilize open source help desk software when they need assistance from an organization’s customer service department or have questions about a particular product or service offered by the company.

How Much Does Open Source Help Desk Software Cost?

Open source help desk software can be a great cost-saving alternative to traditional paid help desk software. With open source help desk software, there is no initial costs or fees for licensing or purchasing the software, as it’s considered free. Unlike proprietary software that requires you to purchase a license, open source solutions are generally available for download from websites and may also include community support from users and developers of the product. Additionally, some companies offer additional services such as setup and configuration, training, customizations, add-ons and more which may require a one-time fee or ongoing subscription.

When compared to proprietary help desk software solutions that can cost hundreds or even thousands of dollars per user per year, open source help desk software is typically cheaper since there are no up-front costs. While many companies provide professional support packages with their proprietary solutions in order to facilitate easier use and management of their products, these services often carry extra expenses that can increase the overall cost significantly over time. Open source helpdesk solutions don't have these additional costs associated with them so they tend to be cheaper in the long run.

However, while open source helpdesk solutions can save your organization money in terms of license fees or subscription charges - there are other costs associated with using this type of solution such as upfront implementation costs (such as installation) and maintenance costs (such as ongoing patching and security updates). Furthermore depending on the complexity of your environment you may need additional technical personnel or consultants knowledgeable in the particular technology used by your chosen solution which would incur added labor expenses too. As such when calculating total expenditure it's important to consider all associated expenses before making a decision on what type of helpdesk solution is best suited for your organization's needs.

What Does Open Source Help Desk Software Integrate With?

There are many types of software that can integrate with open source help desk software. Communication tools, like email and chat software, often come with integrations for help desk solutions to make it easier for customers to get support. Business intelligence and analytics software often integrate with help desk systems as well, allowing companies to process customer feedback more quickly and effectively. Other popular integrations include cloud storage services, project management software, time tracking apps, CRMs and document management systems. By linking these different types of software together, a company can create an end-to-end IT solution that streamlines the customer experience.

Recent Trends Related to Open Source Help Desk Software

  1. Increased Customization: Open source help desk software is highly customizable, making it easier than ever for organizations to tailor their customer service solutions to their specific needs.
  2. Enhanced Security: Open source software provides robust security features that protect sensitive customer data and ensure compliance with industry regulations.
  3. Cost Savings: Open source help desk software can be downloaded and used free of charge, eliminating the need to purchase expensive proprietary solutions.
  4. Improved Reliability: Open source software is regularly updated and tested by a global community of developers, resulting in a more reliable product than proprietary alternatives.
  5. Automation Tools: Open source help desk software often comes with automation tools that allow companies to streamline their customer service processes and improve productivity.
  6. Scalability: Open source software can be easily scaled up or down as an organization's customer service needs change over time.
  7. Flexible Integration: Open source help desk software is compatible with a wide range of other systems, making it easier to integrate with existing infrastructure.
  8. Comprehensive Reporting: Open source software offers comprehensive reporting options that enable organizations to track customer service performance and make strategic decisions.

Getting Started With Open Source Help Desk Software

Getting started with open source help desk software can be easy and straightforward. The first step is to research the different options available and choose a system that meets your specific requirements. Once you’ve identified the right solution, you can begin the installation process. Most systems provide detailed instructions on how to set up the software, but if you have any questions or need additional guidance, there are usually helpful online user forums and communities that provide assistance.

After you have installed the software, it’s time to configure it for use. This includes setting up channels (such as an email address where users can submit tickets) and creating custom fields that capture relevant information from users when they submit tickets. You will also want to create automated responses for common inquiries so users get quick answers to their questions without having to wait for a manual response from your team.

Once everything has been configured, it’s time to start using the system. You can set up groups of agents who will take care of customer inquiries in specific categories or departments, assign tickets to them based on priority or urgency levels established by your team, and track progress easily with reports and analytics built into most systems.

The last step is training your team on best practices when working in the help desk system so they know how to navigate it quickly and efficiently while providing top-notch customer service at all times. After everyone is familiar with how things work, your help desk should be up and running smoothly.