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From: Jason Hildebrand <jason@pe...> - 2006-03-15 23:43:29
Here is the actual contact procedure I meant to forward from tummy.com:
In order to ensure that we can maintain high levels of responsiveness
to our customers, we have developed this contact procedure.
1) All non-urgent requests are to be made by email (preferred), or by
calling our main office number. We will respond to them by the next
business day or sooner.
support@... - Support for tummy.com products and
billing@... - Billing questions
info@... - General inquiries
2) Service impacting or otherwise urgent or emergency requests should be
made by e-mail or phone. If you do not hear back from us within 15
minutes, please try another contact method.
Urgent or Emergency Contact:
Include "URGENT" in the Subject.
If you reach a person, mention that it's an emergency.
If you reach the automated attendant, follow the instructions
press "1" to leave an emergency message.
We request that you do not call our urgent response numbers unless it
is an urgent matter. We use our urgent response numbers for receiving
network monitoring alerts, and for responding to urgent client requests.
A non-urgent call to those numbers may prevent us from responding
to an urgent problem.
We thank you for following these contact procedures. If you have any
questions about them, please feel free to contact us.
Jason D. Hildebrand
T: 204 775 1212