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#26 BSOD with v5.x UltraDefrag on Windows XP SP3

v6.0.1
closed
nobody
None
1
2013-04-01
2012-11-28
iltb2000
No

Hi! I have enjoyed using UltraDefrag for several years now, on XP, Vista and Windows 7. I've run into an issue on my Windows XP SP3 laptop, though. Ever since the upgrade to v5.x, when I try to Optimize or Quick Optimize my hard drive, I get a blue screen just a few seconds into the optimization, with a bug check string of IRQL_NOT_LESS_OR_EQUAL, with the problem file being hal.dll, and Technical Information:

*** STOP: 0x1000000a (0x00000034, 0x00000002, 0x00000001, 0x806e7a16)

*** hal.dll - Address 0x806e7a16 base at 0x806e5000 DateStamp 0x4802517f

I have tried 5.0.2, 5.0.6 and 5.1.1, all resulting in the same error. Defrag works fine. When I downgrade to v4.4.0 of UltraDefrag, the optimization runs without any problems. Amazingly enough, I haven't had any other blue screens with this laptop! It is a 1 year old 15" Dell with a Core i5-2540M CPU @ 2.6 Ghz, 4 GB RAM, and a 250GB drive.

Any help or suggestions you could provide in identifying the issue would be greatly appreciated!

Thanks!
Jon

Discussion

1 2 > >> (Page 1 of 2)
  • Stefan Pendl
    Stefan Pendl
    2012-11-28

    May I ask you to run the BSOD viewer available at http://www.nirsoft.net/utils/blue_screen_view.html

    I think this will give us a better view of the problem, since it seems to be a hardware related problem due to the hal.dll (hardware abstraction layer) being involved.

    Might be a damaged hard disk or a bad driver.

    Attach the information the BSOD viewer provides and we can work from there.


    Stefan

     
  • iltb2000
    iltb2000
    2012-11-29

    Thanks for the response! I've attached two files - one listing the recent crashes (upper pane of viewer), and one listing the processes in memory for the most recent crash (lower pane of viewer). If there is anything else you need, please let me know.

    Thanks!
    Jon

     
    Attachments
    • Stefan Pendl
      Stefan Pendl
      2012-11-29

      Would you mind posting a report of the latest crash that occurred during the run of UltraDefrag?

      The listings are just not enough.

      It seems that your system is quite unstable.


      Stefan

       
  • iltb2000
    iltb2000
    2012-11-29

    No problem. Here it is. All the recent crashes since June of this year were from Ultradefrag. All the crashes in August and September of last year were from a USB Infra-red reader I was trying to connect to the system. There are only 2 crashes that I can't explain off the top of my head, although the December one was probably when we were going through a corporate change over of security software from Norton to McAfee.

    Thanks!
    Jon

     
    Last edit: iltb2000 2012-11-29
    Attachments
    • Stefan Pendl
      Stefan Pendl
      2012-11-29

      Have not yet checked the dump, which might not work correctly on my system anyways, but I have one question: did you disable the anti virus before running UD or at least exclude UD from being monitored?

      I suspect a race condition between both of them.

      --
      Stefan

       
      • Stefan Pendl
        Stefan Pendl
        2012-11-29

        Since I don't have your system configuration, I am not able to get enough information out of the crash dump file.

        Would you mind changing BlueScreenView to Options => Lower Panel Mode => Only drivers found in stack?

        I would like to know the properties of the dg*.sys files, since they seem to be involved, use right mouse button => properties to display them.

        I am especially interested in everything after Product Name.

        You might even be able to get the offending driver from those files on your own.


        Stefan

         
        • Stefan Pendl
          Stefan Pendl
          2012-11-29

          One more thing, could you select the dump file and execute right mouse button => Save selected item, which will create a text file with the most important information.


          Stefan

           
          • iltb2000
            iltb2000
            2012-11-30

            Here is the text file.

            Thanks!
            Jon

             
            Last edit: iltb2000 2012-11-30
            Attachments
        • iltb2000
          iltb2000
          2012-11-30

          Here is the stack-only list. Funny thing is, I can't find the actual dg* drivers! They are not in the listed folder, and I have folders set to show all hidden and system files. Maybe that's why the information on version, etc., is not showing up in the lower pane report. I'm running a search now to see if I can find them. I'll update this post when its done.

          Update: Could not find dgrule.sys, dgfsmon.sys, or dgmaster.sys on my hard drive!

           
          Last edit: iltb2000 2012-11-30
      • iltb2000
        iltb2000
        2012-11-30

        I did not disable the AV - I will try that later today. Interesting if that ends up being the problem in that 4.4 and earlier works, but 5.x interacts enough to cause the IRQ.

         
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